Plan, direct, coordinate, and oversee operations activities in the organization, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization
Recruits, interviews, hires, and trains management-level staff in the department
Oversees the daily workflow of the department
Provides constructive and timely performance evaluations
Handles discipline and termination of employees in accordance with company policy
Establishes, implements, and communicates the strategic direction of the organization's operations division
Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems
Collaborates with other divisions and departments to carry out the organization's goals and objectives
Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials
Ensures that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organization's business plan and vision
Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution
Reviews and approves cost-control reports, cost estimates, and staffing requirements for projects
Establishes and administers the department's budget
Presents periodic performance reports and metrics to the chief executive officer and other leadership
Maintains knowledge of emerging technologies and trends in operations management
Identifies training needs and ensures proper training is developed and provided
Performs other related duties as assigned
Excellent verbal and written communication skills
Strong supervisory and leadership skills
Extensive knowledge of the principles, procedures, and best practices in the industry
Excellent organizational skills and attention to detail
Strong analytical and problem-solving skills
Proficient with Microsoft Office Suite or related software
Intern
DXT Therapeutic Services
08.2020 - 08.2021
Provided mental health and life skill counseling services to individuals, groups, and families
Completed comprehensive written and verbal documentation
To include progress notes, assessments, and discharge summary and planning
Provided mental health counseling to clients in the Psychiatric Rehabilitation Program (PRP)
A program designed for children, adolescents, and adults to provide rehabilitation support to develop and enhance their community and independent living skills
The program involved collaboration between the therapist and rehabilitation coordinator
Promoted positive behaviors and improved social interactions
Assisted with client substance abuse issues
This included assessments, and court-mandated DUI education courses
Outpatient programs were conducted for groups and individuals
Developed an affinity for working with teens who have bipolar disorder