Summary
Overview
Work History
Education
Skills
Skills Summary
References
Timeline
Generic

NEDRA ENCELEWSKI

Denton,Texas

Summary

Highly skilled and dedicated professional with extensive experience in leadership, training, communication, technical support, and administrative functions. Particularly focused on utilizing communication skills in each position, providing clear and concise written content for training, newsletters, brochures, flyers, handbook content, technical content, website development and professional profiles.

Overview

24
24
years of professional experience

Work History

Network & Business Efficiency Administrator

Encel Solutions
Roanoke, TX
01.2002 - Current

Service Assurance Agent

FedEx Express
Fort Worth, TX
10.2008 - 09.2013

Education

Bachelor of Arts - English Creative Writing

Southern New Hampshire University
12.2025

Skills

  • Administrative Support
  • Microsoft Office Products
  • Communication
  • Client Relations
  • Customer Service
  • Advocacy
  • Leadership
  • Management
  • Technical Proficiency
  • A Skills
  • Training
  • Development
  • Excel
  • Word
  • Outlook
  • PowerPoint
  • Website Development
  • Content Creation
  • Newsletter Creation
  • Flyer Creation
  • Brochure Creation

Skills Summary

Demonstrated capacity to support executive-level staff, by scheduling meetings, coordinating travel, and managing essential tasks. Expertise in Microsoft Office Products to facilitate reports to communicate compiled data. Excellent ability to provide clear and concise communication with a proven track record in client and peer-to-peer relations. Developed professional portfolios for online profiles and promotion considerations., Extensive experience in customer service, providing excellent inter and intra-personal communication and customer advocacy resolution. Supervisory experience of 30+ individuals, developed schedules, efficiency strategies, and prioritizing goals to ensure optimal performance through documentation and implementation processes., Technical resource for resolving equipment and data issues, including installing, assembling, and configuring computers, monitors, network infrastructure, and peripherals (basic A+ skills). Utilizing technical knowledge to create training documents, website content, and end-user communication. Pursued continued education with digital tools such as Grammarly, Copilot, and Adobe Creative Cloud for the purpose of leveraging cutting edge technologies to expand resources for creativity and inspiration. Provided training on various software and procedures, including Excel, Word, Outlook, and PowerPoint. Developed websites for sole proprietors, assisting in content creation and website administration. Expertise in creating newsletters, flyers, brochures for distribution and online content.

References

Available Upon Request

Timeline

Service Assurance Agent

FedEx Express
10.2008 - 09.2013

Network & Business Efficiency Administrator

Encel Solutions
01.2002 - Current

Bachelor of Arts - English Creative Writing

Southern New Hampshire University
NEDRA ENCELEWSKI