Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nedra Frazier

Rowlett,US

Summary

Dynamic professional with extensive experience at JPMorgan Chase, excelling in client management and project execution. Proven ability to analyze complex issues and deliver exceptional service, fostering strong relationships. Proficient in MS Office Suite and Salesforce, consistently achieving high client satisfaction and operational efficiency. Recognized for proactive communication and problem-solving skills.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Substitute Teacher

Garland ISD
Garland, TX
04.2024 - Current
  • Executed classroom plans provided by class teacher to reinforce core concepts and continue education.
  • Maintained classroom routines to create supportive environments and ensure consistent schedules.
  • Cultivated strong rapport with students through ongoing encouragement, fostering a positive learning atmosphere.
  • Earned repeated requests as substitute teacher due to exceptional performance and positive referrals.

Account Manager

JPMorgan Chase
Plano, TX
12.2021 - 03.2024
  • Delivered exceptional service to managed clients through proactive communication and follow-up.
  • Coordinated execution of requests for complex client portfolio via email and phone.
  • Completed reporting, project management, and analysis while participating in business meetings.
  • Troubleshot technical and systemic issues related to account setups with Relationship Manager.

Implementation Manager

JPMorgan Chase
Plano, TX
03.2013 - 12.2021
  • Delivered comprehensive onboarding and enrollment support to clients and Sales Team for Global platform.
  • Ensured completion and approval of sales packets, customizing client information including KYC documents.
  • Reviewed internal JPM systems such as Customer Knowledge Center, Client Online, Lifecycle Tool, and People Soft.
  • Facilitated communication with internal and external stakeholders regarding implementation status and progress.
  • Analyzed pending error items generated by peers and external support teams during projects.
  • Led early engagement activities, organizing client calls and recurring project status meetings.
  • Conducted scoping meetings with clients to identify process gaps and improvement opportunities.

Bankruptcy Specialist

JPMorgan Chase
Plano, TX
07.2012 - 03.2013
  • Informed governmental and investor agencies about foreclosure and bankruptcy status.
  • Monitored activities of foreclosure and bankruptcy attorneys to ensure timely completion of events.
  • Ensured adherence to federal, state, and local regulations regarding foreclosure processes.

Research/Escalation Specialist

JPMorgan Chase
Plano, TX
02.2011 - 07.2012
  • Interfaced with internal departments to ensure timely resolution of escalated cases.
  • Investigated customer complaints and identified root cause of the issue.

QC Specialist

JPMorgan Chase
Plano, TX
08.2010 - 02.2011
  • Audit and monitor the status of completed Loss Mitigation documents in order to process them in System Maintenance, and return them to servicing within the SLA set by management.
  • Enter and validate all modification qualification data in the modification tool, and verify the accuracy of the entries.

Customer Support Engineer

Avaya Inc
Lewisville, TX
08.1998 - 06.2009
  • Maintained Service Level Agreements 100% of the time. Due to the prompt response on urgent issues, penalties incurred prior to the formation of the team were reduced and/or eliminated.
  • Respond to inbound calls for a wide variety of customer-reported fault issues, voicemail, Communication Management System (CMS), IP Soft phone for virtual office, and Contact Center Management (CCMS).

Education

Bachelor of Arts - Marketing/Communications

Dallas Baptist University
Dallas, TX

Skills

  • MS Office Suite
  • Salesforce
  • Client management
  • Mainframe systems
  • Customer knowledge management

Certification

  • Chase Academy Project Management
  • ACAN Certification
  • Certified Nursing Assistant (CNA)

Timeline

Substitute Teacher

Garland ISD
04.2024 - Current

Account Manager

JPMorgan Chase
12.2021 - 03.2024

Implementation Manager

JPMorgan Chase
03.2013 - 12.2021

Bankruptcy Specialist

JPMorgan Chase
07.2012 - 03.2013

Research/Escalation Specialist

JPMorgan Chase
02.2011 - 07.2012

QC Specialist

JPMorgan Chase
08.2010 - 02.2011

Customer Support Engineer

Avaya Inc
08.1998 - 06.2009

Bachelor of Arts - Marketing/Communications

Dallas Baptist University

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