Summary
Overview
Work History
Education
Skills
Certification
Timeline
AccountManager

Nedra Frazier

Rowlett,TX

Summary

Leader in account management with 10+ years implementing programs and procedures that increase sales, improve service offerings, and achieve company initiatives. Recognized for outstanding communication skills and consistent sales record in developing and attracting new clients. Looking to utilize excellent account handling abilities to improve business operations, achieve high sales targets, and exceed company goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Substitute Teacher

Garland ISD
08.2024 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Account Manager

JPMorgan Chase
01.2021 - Current
  • Provide world class service to our managed clients. Supported a defined, complexed client portfolio by coordinating and facilitating execution of requests received via email or phone.
  • Complete requested reporting, projects, or analysis, as well as attend business meetings.
  • Troubleshoot technical and systemic issues related to the account set up and work closely with the Relationship Manager on solutions.
  • Provide proactive communication and follow-up to ensure client satisfaction.

Implementation Manager

JPMorgan Chase
01.2013 - 01.2021
  • Provided onboarding and enrollment support for client and Sales Team to the Global platform.
  • Responsible for the completion and approval of sales packets; customized client information packets, including KYC documents; and reviewing JPM internal systems such as Customer Knowledge Center, Client Online, Lifecycle Tool and People Soft.
  • Communicated and supported broader program management of internal and external stakeholders of status and progress of implementation, and other JPMC LOBs.
  • Participated in Projects within the LOB in conjunction with existing role responsibilities. Analyze pend error items performed by internal peers and external support teams.
  • Responsible for early engagement activity; attended and lead client engagement calls including recurring project status meetings Conduct scoping meeting(s) with client; and identified and communicated process gaps and improvements opportunities.

Bankruptcy Specialist

JPMorgan Chase
01.2012 - 01.2013
  • Informed various governmental and investor agencies on the status of foreclosure/bankruptcy process and status.
  • Monitored reports and log all activities of foreclosure/bankruptcy attorneys working on behalf of Chase Home Finance to verify that events are completed in a timely fashion.
  • Ensured compliance with federal, state and local laws, as well as investor and or insurer requirements in relation to a foreclosure.

Education

Bachelor of Arts - Marketing/Communications

Dallas Baptist University
Dallas, TX

Skills

  • MS Office Suite
  • Salem
  • Developer Center
  • Sales Force
  • Client Central
  • PTI Assist
  • Mainframe
  • Customer Knowledge Center

Certification

  • Chase Academy Project Management
  • ACAN Certification
  • BOLD
  • Associates Development Program
  • Women on the Move
  • Mentorship Program (Plano)
  • Certified Nursing Assistant (Completion Date: July 1, 2025)


Timeline

Substitute Teacher

Garland ISD
08.2024 - Current

Account Manager

JPMorgan Chase
01.2021 - Current

Implementation Manager

JPMorgan Chase
01.2013 - 01.2021

Bankruptcy Specialist

JPMorgan Chase
01.2012 - 01.2013

Bachelor of Arts - Marketing/Communications

Dallas Baptist University

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Nedra Frazier