Nedra Penn
Lithonia,USA
Summary
Underwriting professional with experience in Commercial and Specialty Lines Insurance. Highly motivated with extensive experience in Property Excess and Surplus line of business. Excellent customer service skills with superior work ethic. Detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
22
22
years of professional experience
Work History
Lead Underwriting Technician - E&S Property
AmTrust Financial Services, Inc.
02.2025 - Current
- Reviewed and processed underwriting submissions to ensure compliance with company guidelines.
- Collaborated with underwriters to streamline workflow and improve processing times.
- Implemented quality assurance measures to enhance accuracy in documentation handling.
- Ensured data accuracy within underwriting systems by diligently reviewing inputted information for errors or inconsistencies.
- Process and prepare endorsements, cancellations, and non-renewals.
- Provide support to the underwriters to help achieve portfolio targets, including calculating premiums, quotes, binders, and policy issuance.
Sr. Accounting & Operations Analyst - E&S Property
Genstar Insurance
04.2024 - 12.2024
- Responsible for preparing proposals, processing binders, endorsements, cancellations and reinstatements
- Prepare policies for policy issuance
- Collaborated with off-shore to enhance workflow efficiency and accuracy.
- Responsible for supporting two Senior Underwriters with a $60M book of business
- Request, review & reconcile survey inspections for Underwriters
- Assists underwriters in managing their portfolios through risk evaluation including assessment of risk control reports, financials, audits and loss experience
- Followed up on the diary system to ensure pending file documentation was received and compliance guidelines were followed
- Provided quality and timely service to brokers within service standards
- Communicated and worked effectively with team members as well as underwriters to ensure that the level of service exceeded expectations
- Performed premium breakdowns electronically and/or manually calculated rates based on selected coverages.
Underwriting Associate - E&S Property
Intact Insurance Specialty
03.2019 - 03.2024
- Assists in developing and directly servicing a book of business in coordination with and under the technical direction of designated underwriter(s). Within defined authority level for renewals, evaluates risks and makes recommendations for acceptance, rejection, modification or referral in accordance with established underwriting standards, policies and programs.
- For new business policies, completes 85-90% of the front-end information gathering and analytics required to enable their assigned underwriter(s) to make a determination on the risk. Approves, declines, and issues all transactions within assigned authority level including new business, routine renewals and endorsements.
- Ensures underwriting file is documented and returns for final file review and further documentation by underwriter via automated desktop systems and tools.
- Responsible for supporting a team of Underwriters who managed a book of business of over $85M.
- Responsible for handling accounting and claims inquiries regarding Intact accounts.
- Develops superior working relationships with brokers and acts as first point of contact. Frequently assists brokers with questions on products and coverage. Research and resolves complex errors and questions regarding processes and procedures. Occasionally travels to key broker/accounts with underwriter(s).
Underwriting Assistant - E&S Property
Aspen Specialty Insurance
05.2012 - 01.2019
- Responsible for preparing proposal, processing binders, endorsements, cancellations and reinstatements
- Review renewals each month for pricing or non-renewals based on prior experience
- Request underwriting information from wholesale brokers
- Responsible for supporting a Senior Underwriter with a $17.5M book of business
- Setup all new and renewal submissions and assist with the process from Submission to bound
- Prepare policies for policy issuance
- Maintain and document hard copy paper underwriting files and electronic files
- Submission Clearance
- Maintain reports as required by Underwriters
- Communicate with Accounting and Claims to resolve billing and claims issues
- Works diligently and collaboratively, as a team, with colleagues to ensure underwriting and service processes are efficient.
Account Manager
Philadelphia Insurance Companies
01.2004 - 05.2012
- Review renewals each month for pricing or non-renewals based on prior experience
- Prepare submissions with input from agents, including exposure exhibits, loss exhibits, coverage specs and document preparation
- Review new applications and loss information to evaluate a risk and determine eligibility for the program
- Responsible for preparing proposal, processing binders, endorsements, cancellations and reinstatements
- Responsible for the coordination of new agent set-up, which includes following up with compliance to assure proper contract
- Extensive interaction with independent insurance agents soliciting new and renewal business
- Accountable for twelve million dollars of business
- Request additional information as needed while acting as a liaison between the underwriter and the agent
Education
Bachelor of Arts - Business Administration and Management
Strayer University
Atlanta, GASkills
- Microsoft Office suite and other work related software
- RMS, Modeling, AQS, Path, Duckcreek, Subscribe, Documentum, @EAS Rating System
- Billing, book, insurance, Microsoft Office suite, policies, pricing, proposals
- Strategic Account Management System
- Policy administration
Timeline
Lead Underwriting Technician - E&S Property
AmTrust Financial Services, Inc.
02.2025 - Current
Sr. Accounting & Operations Analyst - E&S Property
Genstar Insurance
04.2024 - 12.2024
Underwriting Associate - E&S Property
Intact Insurance Specialty
03.2019 - 03.2024
Underwriting Assistant - E&S Property
Aspen Specialty Insurance
05.2012 - 01.2019
Account Manager
Philadelphia Insurance Companies
01.2004 - 05.2012
Bachelor of Arts - Business Administration and Management
Strayer University