SHERIE S GOMEZ
Los Angeles
Summary
A focused team player who is committed to providing a proactive work environment that promotes personal and professional development. Handles queries and issues with ease, due to strong interpersonal abilities and meticulous attention to detail.
Professional with substantial background in retail management, equipped with strong focus on team collaboration and achieving results. Valued for adaptability, reliability, and effective communication. Skilled in inventory control, customer service, and staff training, consistently driving productivity and efficiency. Prepared to contribute to organizational success with results-oriented mindset and leadership capabilities.
Results-driven retail professional with robust experience in managing store operations. Known for enhancing operational efficiency and fostering team collaboration to achieve company goals. Excel at adapting to dynamic environments and ensuring customer satisfaction. Respected for problem-solving skills and leadership abilities.
Overview
13
13
years of professional experience
Work History
Key Holder/Manager
Urban Outfitters
Los Angeles, CA
06.2025
- Brand Experience
- Acts as a brand representative reflective of company values.
- Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment of genuine customer connection; uses customer feedback to understand customer perspective to positively improve interactions.
- Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up).
- Leadership + Team Management
- Actively participates as floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics, while maintaining zone and floor needs.
- Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources.
- Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks.
- Visual + Business Operations
- Supports the store management team by participating in daily opening and closing office procedures and operational tasks and projects.
- Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters’ visual and display standards; ensures omni channel orders are processed timely and accurately.
- Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store.
- Takes an active role in daily operating processes through payroll management and adapting the zone and visual support to the needs of the business.
- Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store.
- Communication + Relationships
- Contributes to an inclusive work environment by actively listening to others and seeking different perspectives.
- Supports the onboarding of new hires in their orientation and training, provides feedback to leadership team on associate performance and promotability.
- Eager to develop new skills while being open and responsive to feedback; enhances customer experience through positive and authentic interactions.
- Stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses.
- Provides insights related to the customer experience and communicates feedback to Visual Merchandising Manager and Store Manager.
- Checks in with Store Manager, Assistant Manager, and Display Artist to maintain communication and teamwork on completing store objectives; encourage and demonstrate adaptability to affect change and successfully execute a shared vision.
Retail Sales associate
Urban Outfitters
Los Angeles, CA
11.2022 - 01.2025
- Ability to multitask, while also being attentive to customers in person and through electronics such as telephone.
- Ensured maximum customer satisfaction through excellent sales service.
- Maintained in stock and in presentable condition of assigned areas.
- Remained knowledgeable about the products offered and discussed available options.
- Assessed customers needs and provided assistance and information on product features.
- Provided product recommendations to a wide range of customers for specific products while serving as a product expert for these specific products.
- Conducted research to maintain knowledge of product trends and exceed sales goals for the 4-8 hour shift of that day.
- Educated customers on store promotions and loyalty programs, exceeded targets for new enrollments by up to 81.1%.
Event Photographer
Urban Outfitters
Los Angeles, CA
11.2022 - 01.2023
- Coordinated with the store manager to plan for the event that will take place.
- Maintained professionalism and company image by working with event organizers to ensure photos are taken in accordance with their vision.
- Determined, set up, and adjusted subject position, props, and camera angles.
- Took pictures of guests, families, and industry professionals as per given photography assignments through communication.
- Served as photographer at meet and greet events with industry professionals such as public figures, musicians, or artists.
- Captured candid moments throughout the event.
- Ability to capture fast past action shots.
Pet Sitter
Self-Employed
Los Angeles, CA
02.2020 - 07.2022
- Gave animals proper attention to promoting a secure environment in the owner’s absence.
- Exercised animals regularly with walks and rigorous play activities.
- Communicate professionally with pet owners via phone, email and text.
In-Home Child Care Provider
Los Angeles, CA
05.2012 - 11.2018
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Met with parents about daily activities, positive developments, and issues.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Education
Bachelor of Fine Arts - Photography
California State University
Long Beach, CA05-2022
Skills
- Photography
- Animal Observations
- Customer Service
- Interpersonal Skills
- Retail Sales
- Merchandising
- Organization
- Product knowledge
- Trend awareness
- Social Media
- Creative Fashion Display
- Intermediate Bilingual (Spanish)
- Content Strategist
- Multi-tasking
- Marketing
- Shipping and receiving
- Product Merchandising
- Team Player
- Written and verbal communication
- Store operations
- Team management
- Task delegation
- Staff training and development
- Team building
- Team member development
- Inventory monitoring
- Alarm systems
- Store maintenance
- Daily reporting
- Sales proficiency
- Staff oversight
- Product ordering
- Resource management
- Loss prevention
- Bank deposits
- Promotional planning
- Employee oversight
- Opening and closing coordination
- Drawer counting
- Store operations oversight
- Store recovery processes
- Teamwork
- Teamwork and collaboration
- Problem-solving abilities
- Attention to detail
- Multitasking
- Multitasking Abilities
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Inventory and stocking
- Superior work ethic
- Delegation and supervision
- Staff coaching and training
Accomplishments
- Supervised team of 13 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
Timeline
Key Holder/Manager
Urban Outfitters
06.2025
Retail Sales associate
Urban Outfitters
11.2022 - 01.2025
Event Photographer
Urban Outfitters
11.2022 - 01.2023
Pet Sitter
Self-Employed
02.2020 - 07.2022
In-Home Child Care Provider
05.2012 - 11.2018
Bachelor of Fine Arts - Photography
California State University