Neelam Kinagi
Framingham,MA
Summary
Experienced Digital Transformation and Technical Program Manager with 12+ years in banking and financial services, leading enterprise-wide initiatives at JPMorgan Chase and Wells Fargo. Skilled in driving process reengineering, automation, and operational efficiency, managing cross-functional Agile teams, and delivering complex technology programs. Experienced in translating business requirements into scalable solutions, implementing platform and security initiatives, and ensuring compliance, risk mitigation, and measurable enterprise impact.
Overview
12
12
years of professional experience
Work History
Sr. Business Transformation Associate
JP Morgan Chase
Bangalore, KA
07.2023 - 12.2024
- Led 40+ cross-functional digital and process transformation initiatives across multiple lines of business, delivering automation, process optimization, and measurable reductions in cycle time and resource effort.
- Developed a cross-LOB project intake and prioritization model, applying desirability and feasibility scoring to evaluate all the initiatives, and using a Kano model to fairly prioritize projects across business units.
- Designed and implemented a Jira Kanban board end-to-end, including project setup, workflow configuration, and status transitions, enabling real-time dashboards for daily project and product tracking.
- Led the automation of a manual annual shareholder letter process, reducing effort by 75%, increasing accuracy by 80%.
- Designed and implemented a cost center management tool overhaul, increasing reporting efficiency by 60%, and enabling better budget visibility.
- Owned end-to-end project execution, including requirements gathering, technical documentation, developer coordination, Jira tracking, daily stand-ups, UAT, and project closure.
- Facilitated interactive workshops on effective storytelling and problem-solving (PY framework), strengthening stakeholder communication and structured thinking across teams.
Engagement Manager
Wells Fargo
Bangalore
06.2021 - 06.2023
- Spearheaded a large-scale data masking initiative across 1,400+ applications using Delphix, enhancing data security posture, and ensuring compliance with global standards.
- Co-led IAM tool enhancement for over 50,000 users, driving a 25% improvement in performance, and reducing access-related escalations.
- Acted as the primary liaison between business and technology teams, ensuring seamless communication, and aligning roadmaps across three key product teams.
- Drove feature-level project management and post-launch performance evaluation using Agile practices, improving release cadence and defect resolution rate.
Sr. Business System Associate
Wells Fargo
Bangalore, Karnataka
12.2018 - 05.2021
- Ensured enterprise-wide compliance with Technology Operations Group (TOG) Enterprise Change Management (ECM) policies, supporting high-impact financial platforms used by financial advisors, brokers, and back-office teams across the brokerage business.
- Spearheaded planning, implementation, and governance of change management deliverables, helping to define and enforce ECM policies both vertically and horizontally across multiple business lines within Wells Fargo Advisors.
- Partnered with enterprise and Line of Business (LOB) project managers to coordinate onboarding, release readiness, and business-as-usual (BAU) processes, improving operational alignment and reducing compliance risk.
- Acted as the primary liaison between the Development and Engineering teams to triage major defects, streamline issue resolution, and maintain release stability during deployment cycles.
- Led end-to-end release management for the AIMS tool, including detailed planning, scheduling, and execution of release cycle activities, enhancing deployment predictability, and minimizing downtime.
Senior Business System Consultant
Wells Fargo
Bangalore, Karnataka
06.2015 - 11.2018
- Directed full lifecycle software development programs, leading cross-functional teams to deliver complex initiatives, including SharePoint platform updates and procedural standardization, to improve operational consistency and compliance.
- Led high-impact technical migrations and upgrades, including system credential migrations, ACH conversions, SSL certifications, and domain infrastructure projects—ensuring minimal disruption and compliance with regulatory standards.
- Coordinated quarterly software releases, BCP (Business Continuity Planning) activities, and end-to-end system testing in a 24/7 financial services environment, maintaining system resilience and availability.
- Led Agile Scrum ceremonies, developed executive-facing status reports, and created high-level estimates to support strategic planning and stakeholder alignment across technology and business units.
- Oversaw the resolution of production issues, including DNS rolls, incident tickets, work orders, and change requests, maintaining service-level agreements (SLAs), and ensuring system integrity.
- Acted as a liaison among the QA, Development, and Release Management teams, facilitating communication, mitigating risks, and ensuring successful and timely program delivery.
Systems Engineer
TCS Technologies
Bangalore
10.2012 - 04.2015
- Led ITIL service management initiatives, such as Change and Release Management, to improve service delivery and operational efficiency for the largest insurance client, ensuring seamless operations and reducing downtime to 2 days.
- Collaborated with cross-functional teams to troubleshoot and resolve any issues encountered during the software release process.
- Identified, documented, and tracked incidents, problems, and requests on a daily basis through root cause analysis, and provided a long-term fix for the problem.
Education
Bachelor in Electronics & Communications Engineer
Gogte Institute of Technology
Karnataka06-2012
Skills
Core competencies
- Digital and agile transformation
- Program and project management
- Business process optimization
- Stakeholder engagement and leadership
Tools and technology
- Project management tools: Jira, Confluence
- Analytics and reporting: Tableau, Excel, PowerPoint
- Methodologies: Agile and Kanban, ITIL, and change management
Timeline
Sr. Business Transformation Associate
JP Morgan Chase
07.2023 - 12.2024
Engagement Manager
Wells Fargo
06.2021 - 06.2023
Sr. Business System Associate
Wells Fargo
12.2018 - 05.2021
Senior Business System Consultant
Wells Fargo
06.2015 - 11.2018
Systems Engineer
TCS Technologies
10.2012 - 04.2015
Bachelor in Electronics & Communications Engineer
Gogte Institute of Technology