Neelam Mahesh
Las Vegas,NV
Summary
Accomplished Sr. Director SQA and Product Compliance at Arrow International, I elevated quality benchmarks and cut project delivery times by 20% through strategic planning and agile methodologies. Expert in regulatory compliance and fostering team collaboration, I led initiatives that significantly enhanced product quality, compliance and operational excellence.
Overview
17
17
years of professional experience
Work History
Sr. Director SQA and Product Compliance
Arrow International
02.2021 - 01.2025
- Spearheaded the creation of a high-performing QA team to elevate quality benchmarks
- Streamlined communication processes across QA, product teams, and studios
- Oversaw strategic planning of QA initiatives to ensure adherence to regulations
- Negotiated and managed vendor contracts for professional services and software
- Refined audit protocols, ensuring 100% adherence to new regulatory standards
- Spearheaded SQA strategies, cutting project delivery times by 20%
- Optimized quality assurance methodologies, resulting in early and a 25% increase in defect detection
- Led and managed a remote team of quality assurance engineers, providing guidance, mentoring, and fostering a culture of continuous improvement and collaboration
Sr. QA Manager
Insight Global - IBM
09.2020 - 01.2021
- Directed global testing strategy in an agile setting with diverse teams
- Established metrics to gauge testing effectiveness and suggest improvements
- Ensured clear definition and fulfillment of acceptance criteria for eCommerce migration
- Collaborated with DevOps for continuous deployment and test environment stability
- Provided transparent status reports to stakeholders and leadership
Director of QA
Station casinos
04.2018 - 05.2020
- Pioneered the transformation of IT from traditional to agile methodologies
- Spearheaded a global QA team, optimizing business application products
- Fostered collaboration between QA and eCommerce teams
- Pioneered innovative QA strategies that aligned with future tech trends
- Fostered a team-oriented environment that enhanced collaborative efforts
- Refined incident resolution to reduce downtime and enhance user experience
- Streamlined IT operations, elevating efficiency by integrating agile practices
Lead System Engineer
MGM Resorts International
Las Vegas
08.2013 - 04.2018
- Led QA and product teams, ensuring top-notch customer experiences
- Spearheaded the consolidation of property websites into a common domain
- Directed the EMV project, implementing chip card payment across all MGM properties
- Managed testing services demand and delivery across various teams
- Spearheaded the consolidation of MGM property sites into a single domain, enhancing brand cohesion
- Optimized QA processes, reducing error rates by 30% across MGM properties
Sr. Quality Assurance Engineer
Diamond Resorts International
02.2013 - 07.2013
- Directed accounting and contracts testing at Arrow International
- Facilitated project coordination with business users and vendors
- Implemented precise testing for web-based applications
- Innovated UAT strategies, improving project delivery and defect management
- Enhanced defect resolution efficiency by 30% through streamlined tracking
Quality Assurance Manager
BA services (Selling Source)
05.2009 - 02.2013
- Company Overview: FinTech company
- Established QA department from scratch, defining key policies and processes for a FinTech company
- Recruited and led a team of QA analysts, ensuring project efficiency in a fast-paced agile environment
- Spearheaded test and deployment efforts for numerous lead generation websites
- Performed Root Cause Analysis (RCA) for defects, enhancing product quality
- Created executive-level metrics reports, providing valuable insights and driving strategic decisions
- FinTech company
Sr. Quality Test Engineer
Konami Gaming
05.2008 - 12.2008
- Led a comprehensive testing process for Konami's casino management system
- Spearheaded the creation of reusable Test Plan and Test Case templates
- Pioneered defect tracking and retesting processes for QA and Development teams
- Conducted rigorous Black Box, GUI-based Performance, functional, and regression testing
Education
Scrum Master Certified -
scrumstudy
12.2018
Scrum Product Owner Certified -
scrumstudy
12.2018
CSTP Certified Software Test Professional -
IIST
12.2012
MBA - Marketing, Finance
Pune university
IndiaSkills
- Regulatory Compliance
- Strategic Planning
- Risk Management
- Operational Excellence
- Stakeholder Engagement
- Agile Methodologies
- Leadership
- Business Process Improvement
- Product Compliance
- Quality Assurance
- Product Management
- Resource Planning
- Tools - Jira, Confluence, Rally, Test Rails
- Collaborative leadership
- Stakeholder relations
- Team building
Timeline
Sr. Director SQA and Product Compliance
Arrow International
02.2021 - 01.2025
Sr. QA Manager
Insight Global - IBM
09.2020 - 01.2021
Director of QA
Station casinos
04.2018 - 05.2020
Lead System Engineer
MGM Resorts International
08.2013 - 04.2018
Sr. Quality Assurance Engineer
Diamond Resorts International
02.2013 - 07.2013
Quality Assurance Manager
BA services (Selling Source)
05.2009 - 02.2013
Sr. Quality Test Engineer
Konami Gaming
05.2008 - 12.2008
Scrum Master Certified -
scrumstudy
Scrum Product Owner Certified -
scrumstudy
CSTP Certified Software Test Professional -
IIST
MBA - Marketing, Finance
Pune university
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