Neelesh Ryzewicz
Chicopee,MA
Summary
- Hard working and dedicated with strong interpersonal communication skills.
- Positive and professional attitude with a strong desire to learn.
- Good verbal and written communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
System Engineer
Haselkorn Inc.
01.2023 - 01.2024
- Managed and monitored system and infrastructure installations including configuration, testing, and maintenance
- Installed, configured, tested and maintained operating systems, application software and system management tools in a domain setting
- Thoroughly worked with Microsoft Office applications and Windows OS
- Mac OS troubleshooting when necessary
- Firewall management
- Active Directory and Group Policy administration
- Provided technical support in person and via phone and email to a variety of companies including dental, medical and law offices
- When necessary, traveled to various locations to provide hands-on support, often after hours
- Performed cybersecurity management
- Hardware and software installation
- Project management
- Limited component programming and testing.
IT Customer Support Analyst
Holyoke Medical Center
09.2019 - 08.2022
- Providing technical support in person, via phone and email
- Troubleshooting and managing basic hardware, software, and network problems
- Maintaining documentation on installation of software, configuration of hardware and problem troubleshooting
- Maintaining competency and enhancing professional growth and development through continuing education, conferences
- Logging all calls through KACE ticketing system and directing unresolved or more advanced issues to the next level of support
- Developing familiarity with EHR systems.
Receiver
Table and Vine
08.2018 - 09.2019
- Documenting, processing, and authorizing payment of thousands of products distributed to and from the store
- Utilizing both social and technical skills to perform the daily obligations of client, merchandiser communication and execution of payment authorization.
Lead Front End Sales Representative
Table and Vine
09.2016 - 09.2019
- In charge of handling customer complaints and resolving employee conflicts
- Occasionally in charge of disciplinary actions concerning 'Front End' employees
- Supervising the activities of the 'Front End' department and handling store operations in the absence of store managers
- Maintained all responsibilities of Safe Specialist.
Safe Specialist
Table and Vine
07.2015 - 09.2016
- In charge of counting the daily influx of cash and assembling bank deposits
- Balancing the store's daily sales spreadsheet and correcting monetary discrepancies.
Front End Associate
Table and Vine
03.2015 - 07.2015
- Customer Service Representative performing cashiering duties and helping out around the store as needed.
Senior Intern
The Office of Massachusetts Congressman Richard E. Neal
03.2014 - 06.2014
- Attending Congressional hearings on a variety of topics and composing memorandums to be submitted to an office superior
- Working at the front desk greeting both constituents and Congressman Neal's appointments
- Conducting personal tours of the Capitol
- Reading and responding to hundreds of constituent letters and phone calls regarding various policy issues, both national and domestic
- Sorting emails, faxes, office mail and often delivering intra-House mail to other departments on Capitol Hill or to Congressional hearings.
Law Clerk Intern
Alonso, Andalkar & Facher, P.C.
- Helping update the database and organize case files pertaining to various areas of law
- Conducting research on laws and precedents pertaining to upcoming trials
- Traveling to different areas of the city performing tasks that required communication with other firms and courthouses.
Emergency Department Technician
Holyoke Medical Center
- Providing close observation of certain patients to maintain a safe environment for patients, visitors, and hospital staff in the Emergency Department and other areas of the hospital
- As delegated by a physician or registered nurse, occasionally provided patient care that was consistent with my qualifications as a trained Sitter and technician.
Special Project Manager
Holyoke Medical Center
- Contacting various local private medical practices and departments associated with the hospital to better organize the hospital's database on physicians that worked with or at Holyoke Medical Center.
Education
United States History
Union College
Schenectady, NY05.2014
The MacDuffie School
Granby, MA06.2010
Skills
- File Organization
- Client Communication
- Administrative Skills
- Courtroom Etiquette
- Call center experience
- Complaint Handling
- Sales Support
- Ticket management
- Technical Troubleshooting
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Microsoft Windows and Office
- Remote Technical Support
- Help Desk Support
- Friendly and Patient
- Escalation management
- Troubleshooting Network Issues
- Hardware and Software Repair
- Device Installation
- Application support
Certification
- CompTIA A+
- Introduction to PC Security - online through Springfield Technical Community College
- Introduction to Cybersecurity - online through Springfield Technical Community College
- Basic CompTIA A+ Certification Prep - online through Springfield Technical Community College
References
References available upon request
Extracurricular Activities
Member of the Table and Vine community engagement team (GPS- group problem solving), 01/2016, 12/2018 Contributing writer for Union College Political Newspaper - Union College Banner, 09/2012, 05/2014 Phi Delta Theta (New York Beta Chapter), Philanthropy Chair, 09/2012, 05/2013, Organized various fundraising or philanthropy events., Phi Delta Theta Annual Car Bash: Fundraiser for Lou Gehrig's Disease research., Cleanup of Vale Cemetery and The Schenectady Science Museum, Communication Chair, 09/2012, 05/2014, Maintain communication between undergraduate and alumni members, Communicate with other fraternities and sororities to help organize events
Hobbies and Interests
- Piano
- Sports
- Guitar
- Reading
- Writing
Timeline
System Engineer
Haselkorn Inc.
01.2023 - 01.2024
IT Customer Support Analyst
Holyoke Medical Center
09.2019 - 08.2022
Receiver
Table and Vine
08.2018 - 09.2019
Lead Front End Sales Representative
Table and Vine
09.2016 - 09.2019
Safe Specialist
Table and Vine
07.2015 - 09.2016
Front End Associate
Table and Vine
03.2015 - 07.2015
Senior Intern
The Office of Massachusetts Congressman Richard E. Neal
03.2014 - 06.2014
Law Clerk Intern
Alonso, Andalkar & Facher, P.C.
Emergency Department Technician
Holyoke Medical Center
Special Project Manager
Holyoke Medical Center
United States History
Union College
The MacDuffie School
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