Neely Pedigo
Smithville,TN
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Family Medical Center At North Garland
Smithville, TN
06.2023 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
Deli/Bakery Associate
Walmart
Smithville, TN
07.2020 - Current
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Cleaned utensils, dishes and glasses for customer use.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Caregiver
The Webb House
Smithville, TN
02.2018 - 06.2020
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Laundered clothing and bedding to prevent infection.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Supported bathing, dressing and personal care needs.
Patient Care Technician
Vanderbilt Medical Center
Nashville, TN
08.2019 - 02.2020
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Verified collection orders and communicated discrepancies to nurses.
Housekeeping
Edgar Evins State Park
Silver Point, TN
05.2017 - 11.2017
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
Education
Certificate - Medical Billing And Coding
Ashworth College
Norcross, GA09-2024
High School Diploma -
DeKalb County High School
Smithville, TN05.2017
Skills
- Workstation Setup and Breakdown
- Food Production Processes
- Customer Relations
- Packaging and Labeling
- Customer Service
- Attention to Detail
- Handling Complaints
- Adaptability and Flexibility
- Activities of Daily Living ADL Support
- Vital Signs Collection
- Verbal and Written Communication
- Upbeat and Positive Personality
- Understanding Customer Needs
- Issue and Complaint Resolution
- Technologically Savvy
- Multitasking and Time Management
- Medical Terminology
- HIPAA Compliance
- Payment Collection
- Billing support
- Mail Management
- Insurance Verification
- Patient Registration
- Proficient in Intergy
- Proficient in Phreesia
- Petty cash management
- Patient Relations
- Appointment Setting
- Patient callbacks
- Front Desk Operations
Accomplishments
- June 2018-Girl Scout Gold Award recipient| Girl Scouts of America| Silver Point, TN The Gold Award is the highest achievement within Girl Scouts Only 5.4% of eligible Girl Scouts successfully earn the award Acquired communication and time management skills by preparing documentation, submitting plans, getting approvals,etc.
- May 2013 -Girl Scout Silver Award recipient| Girl Scouts of America| Smithville, TN The Silver award is the second highest achievement within Girl Scouts Learned to identify a issue, find a solution, work with other members of my community to create a sustainable solution
- August 2010 -Girl Scout Bronze Award recipient| Girl Scouts of America| Smithville, TN First award achievement of Girl Scouts Demonstrated project management, problem-solving, leadership skills, goal-setting, money management,etc
Timeline
Medical Receptionist
Family Medical Center At North Garland
06.2023 - Current
Deli/Bakery Associate
Walmart
07.2020 - Current
Patient Care Technician
Vanderbilt Medical Center
08.2019 - 02.2020
Caregiver
The Webb House
02.2018 - 06.2020
Housekeeping
Edgar Evins State Park
05.2017 - 11.2017
Certificate - Medical Billing And Coding
Ashworth College
High School Diploma -
DeKalb County High School
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