Neely Spencer
Las Vegas
Summary
Dynamic Airline Dispatcher with proven expertise at World Wide Flight Services, excelling in customer service and decision-making. Recognized for maintaining impeccable safety standards and achieving on-time performance through effective route management. Adept at fostering team collaboration and enhancing operational efficiency, ensuring seamless transportation experiences for airline staff.
Overview
16
16
years of professional experience
Work History
Airline Dispatcher/Driver Ground Transportation
World Wide Flight Services
09.2023 - Current
- Adhered to safety protocols during transport of flight staff and vehicle operations.
- Assisted with loading and unloading of luggage while ensuring proper handling.
- Conduct routine vehicle inspections to maintain operational efficiency.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
- Navigated various routes efficiently to meet stringent timelines.
- Effectively communicate with drivers for on time scheduled pick ups and drop offs.
- Maintained accurate logs of mileage, fuel usage, and vehicle records.
- Collaborated with team members to streamline pick up and drop offs of airline staff, on time and safely.
- Adapted quickly to ongoing schedule changes and transportation needs.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced team morale by providing support and assistance during work hours.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Build daily employee schedules from airline manifest to ensure accurate coverage.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Answered, scheduled, and responded to emails and calls from airline
- Communicate with airline operations when flight crew or shuttle driver is delayed for pick up.
Airline Dispatcher/Driver Ground Transportation
World Wide Flight Services
10.2021 - 01.2023
- Adhered to safety protocols during transport of flight staff and vehicle operations.
- Assisted with loading and unloading of luggage while ensuring proper handling.
- Conduct routine vehicle inspections to maintain operational efficiency.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
- Navigated various routes efficiently to meet stringent timelines.
- Effectively communicate with drivers for on time scheduled pick ups and drop offs.
- Maintained accurate logs of mileage, fuel usage, and vehicle records.
- Collaborated with team members to streamline pick up and drop offs of airline staff, on time and safely.
- Adapted quickly to ongoing schedule changes and transportation needs.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced team morale by providing support and assistance during work hours.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Build daily employee schedules from airline manifest to ensure accurate coverage.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Answered, scheduled, and responded to emails and calls from airline
- Communicate with airline operations when flight crew or shuttle driver is delayed for pick up.
Uber/Lyft Driver
Self Employed
06.2017 - 03.2020
- Ensured timely drop offs and pick ups by effectively managing routes and schedules following routes and GPS navigation
- Conducted vehicle inspections to maintain safety and compliance standards.
- Provided exceptional customer service during transportation, fostering positive relationships.
- Followed all relevant traffic laws and safety regulations.
- Maintained clean and organized vehicle.
Timeshare Member Services Concierge
Resort Com
10.2015 - 04.2017
- Provided exceptional guest service by anticipating needs and addressing inquiries promptly.
- Coordinated reservations and transportation arrangements, ensuring seamless guest experiences.
- Developed personalized itineraries to enhance guest satisfaction and engagement.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
Team Lead
Jack in the Box
09.2009 - 09.2015
- Mentored junior staff, fostering professional growth and ensuring alignment with organizational goals.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Food prep for orders
Education
No Degree - Nursing Education
Leeward Community College
Waianae, HI05-2005
High School Diploma -
Waianae High School
Waianae, HI05-2003
Skills
- Customer service
- Decision-making
- Strategy development
- Attention to detail
- Stress tolerance
- Time management
- Dispatching procedures
- Problem-solving
- Schedule management
- Updating logs
- Incident reporting
- Dispatch coordination
Languages
English
Native or Bilingual
Timeline
Airline Dispatcher/Driver Ground Transportation
World Wide Flight Services
09.2023 - Current
Airline Dispatcher/Driver Ground Transportation
World Wide Flight Services
10.2021 - 01.2023
Uber/Lyft Driver
Self Employed
06.2017 - 03.2020
Timeshare Member Services Concierge
Resort Com
10.2015 - 04.2017
Team Lead
Jack in the Box
09.2009 - 09.2015
No Degree - Nursing Education
Leeward Community College
High School Diploma -
Waianae High School
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