Neena Howland
Westminster,VT
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
State of Vermont; Springfield Probation & Parole
07.2021 - Current
- Managed case files, maintaining accurate records in compliance with state regulations.
- Streamlined document processing procedures, enhancing overall office efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
911 Call Taker/ Dispatcher
State of Vermont
11.2015 - 07.2021
- Operated multi-line telephone systems, ensuring seamless communication with emergency services and callers.
- Collaborated with law enforcement and medical teams, facilitating coordinated responses to emergencies.
- Provided critical information to dispatchers, enhancing situational awareness during high-pressure incidents.
- Trained new staff on call procedures and emergency protocols, fostering a knowledgeable team environment.
- Developed strong multitasking abilities while simultaneously fielding phone calls, radio communications, and monitoring video surveillance feeds.
- Supported law enforcement efforts by accurately recording and relaying essential details from 911 callers.
- Assisted in saving lives by providing clear, concise pre-arrival instructions to callers during medical emergencies.
- Demonstrated exceptional attention to detail when documenting each call, ensuring accuracy for future reference or legal proceedings.
- Maintained calm and professional demeanor while handling high-stress emergency situations, ensuring effective communication with callers.
- Continually upgraded knowledge on local geography and landmarks to provide accurate directions to first responders during high-pressure situations.
- Strengthened communication skills through daily interactions with diverse populations facing various crisis situations.
- Collaborated with first responders to provide timely updates on ongoing incidents, facilitating informed decisionmaking.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Managed dispatch software to optimize resource allocation and improve service delivery times.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
Dispatcher
Brattleboro Police
12.2012 - 11.2015
- Coordinated emergency response efforts, ensuring timely dispatch of police units to critical incidents.
- Monitored radio communications, maintaining clear and effective communication with officers in the field.
- Analyzed incoming calls for service, prioritizing urgent situations and reallocating resources as needed.
- Collaborated with law enforcement agencies to streamline information sharing and improve operational effectiveness.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Education
High School Diploma -
Mount Abraham Union High School
06.2008
Skills
- Multi-tasking
- Clerical Support
- Effective communication
- Strong organizational skills
- Problem-solving
- Strong focus on accuracy
- Proficient in computer applications
- Dependable
- Microsoft Word
- Microsoft Excel
- Mail distribution
- Payroll and budgeting
- Multi-line telephone systems
- Records administration
- Client relations
- Spreadsheets
- Mail handling
- Invoice processing
- Professional and mature
- Records management
- Deadline oriented
- Verbal communication
- Appointment scheduling
- Dedicated team player
- Scheduling
- Filing
- Computer proficiency
Timeline
Administrative Assistant
State of Vermont; Springfield Probation & Parole
07.2021 - Current
911 Call Taker/ Dispatcher
State of Vermont
11.2015 - 07.2021
Dispatcher
Brattleboro Police
12.2012 - 11.2015
High School Diploma -
Mount Abraham Union High School
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