Summary
Overview
Work History
Education
Skills
Timeline
Generic

MELISSA HEBERT

Chalmette,US

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

31
31
years of professional experience

Work History

Probation and Parole Agent/Specialist/Supervisor

LA State Division of Probation and Parole
10.1995 - 09.2023
  • Started career as an agent and moved quickly to the position of specialist. As specialist, worked as the Sex Offender Specialist. Promoted to supervisor and worked in this role for twenty years. As supervisor, positions held included District Training Coordinator, District Warrant Team Coordinator, Sex Offender Coordinator and Interstate Compact Coordinator. Worked as an Internal Investigator for the Division.
  • Advised clients on the legal consequences of their actions in order to minimize recidivism rates.
  • Evaluated progress reports from correctional facilities regarding client performance.
  • Engaged in outreach efforts within the community aimed at reducing crime rates through education programs.
  • Managed workflow processes, ensuring deadlines were met within budget constraints.
  • Responded promptly to violations of parole conditions, initiating appropriate corrective actions or revocations as necessary.
  • Participated in multidisciplinary team meetings to discuss cases, share information, and collaborate on effective strategies for managing complex offender populations.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Student Worker

LA State Senate
08.1992 - 07.1995
  • Communicated with senators, their staffs and constituents.
  • Maintained media for each senator.
  • Assisted the President of the Senate by answering calls, welcoming visitors, and delivering correspondence.
  • Demonstrated ability to manage multiple tasks simultaneously and prioritize work accordingly.
  • Developed excellent customer service skills through interacting with the public in a professional manner.
  • Maintained confidential records while ensuring accuracy of all documents processed.
  • Performed general administrative functions such as filing paperwork, answering phones and taking messages.
  • Operated copiers, scanners and fax machines with proficiency.

Education

Bachelor of Science (B.S.) - Psychology

Louisiana State University
Baton Rouge, LA
05.1995

Skills

  • Team collaboration
  • Behavior management
  • Continuous improvement
  • Investigation
  • Public relations
  • Community resources
  • Public safety
  • Computer skills

Timeline

Probation and Parole Agent/Specialist/Supervisor

LA State Division of Probation and Parole
10.1995 - 09.2023

Student Worker

LA State Senate
08.1992 - 07.1995

Bachelor of Science (B.S.) - Psychology

Louisiana State University

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