TINA MARIE PIAZZA
Social Security Administration
Chalmette,LA
17
years of professional experience
Experienced Social Security Administration employee with extensive knowledge of hearing office operations, case management, master docket, scheduling, employee development, and customer service. Proven ability to coordinate complex workloads, train and mentor employees, resolve operational issues and support management in achieving office performance goals. Selected for a GS-11 Hearing Office Management Specialist detail based on demonstrated leadership, technical expertise and operational knowledge.
Work History
Legal Specialist, GS-9
5 Years 9 Months- Serve as a primary technical resource for Administrative Law Judges (ALJs), supervisors, decision writers, and staff regarding complex hearing office procedures and case issues.
- Analyze operational concerns, identify solutions, and provide technical guidance to improve efficiency and consistency in workload processing.
- Successfully onboarded, trained, and mentored six new employees in hearing office operations, SSA systems, and policy application.
- Provide ongoing coaching and hands-on instruction in Master Docket operations, improving employee proficiency and reducing rework.
- Serve as the primary scheduler for the hearing office, coordinating hearing calendars, resolving scheduling conflicts, and ensuring hearing readiness.
- Prioritize aged cases and long-pending workloads to support backlog reduction and achievement of office performance goals.
- Coordinate with ALJs, contract hearing reporters, claimants, representatives, and staff to facilitate efficient hearing operations.
- Identify workload trends and procedural issues and provide recommendations to management to improve operational effectiveness.
- Assist other hearing offices throughout the region with Master Docket responsibilities and dismissal writing, establishing collaborative relationships across multiple offices.
Hearing Office Management Specialist (Detail), GS-11
2 Months- Managed critical administrative and operational functions supporting hearing office management.
- Reviewed and processed call orders while ensuring compliance with SSA fiscal policies and accountability requirements.
- Monitored employee time and attendance through WebTA, resolving discrepancies and ensuring policy compliance.
- Coordinated official travel for Administrative Law Judges, including travel authorizations, voucher review, and reimbursement processing.
- Supported office safety initiatives through workplace inspections, facility readiness reviews, and coordination of corrective actions.
- Worked closely with hearing office staff, management, and contract hearing reporters to ensure hearing schedules were properly staffed and executed.
- Participated in management meetings and contributed to operational planning and problem-solving discussions.
Case Intake Technician, GS-8
7 Years 6 Months- Served as the initial point of contact for claimants and representatives regarding hearing-level cases.
- Reviewed hearing requests, evidence, and correspondence to determine completeness, jurisdiction, and timeliness.
- Established and maintained cases in SSA systems while ensuring accurate documentation and case development.
- Collaborated with field offices to resolve deficiencies and facilitate timely case progression.
- Responded to claimant and representative inquiries regarding hearing procedures and case status.
- Identified procedural issues and escalated complex matters when appropriate to support efficient case processing.
Senior Case Technician / Legal Assistant, GS-6/8
4 Years 1 Month- Supported hearing office operations through case preparation, scheduling support, records management, and case development activities.
- Reviewed electronic case files for completeness and accuracy.
- Prepared hearing files, coordinated correspondence, and assisted with hearing readiness activities.
- Maintained case records and monitored case status to ensure timely movement through the adjudicative process.
- Provided professional service to claimants, representatives, and internal stakeholders while maintaining confidentiality and compliance with agency requirements.
Skills
Over 17 Years Experience in a Hearing Office
Workload and Case Management
Employee Training and Mentorship
Hearing Office Scheduling and Calendar Management
WebTA Time and Attendance Administration
Travel Coordination and Voucher Processing
Master Docket Management
Policy Interpretation and Compliance
Excellent Communication and Inter-Personal Skills
Problem Solving and Process Improvement
Administrative and Operational Support
Team Collaboration and Leadership
Timeline
Hearing Office Management Specialist (Detail), GS-11
Social Security Administration
11.2024 - 01.2025Read More
Legal Specialist, GS-9
Social Security Administration
09.2020 - CurrentRead More
Case Intake Technician, GS-8
Social Security Administration
03.2013 - 09.2020Read More
Senior Case Technician / Legal Assistant, GS-6/8
Social Security Administration
02.2009 - 03.2013Read More