Tyler Watson
Chalmette,LA
Summary
Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Effective ramp agent using top-notch skills in time management and organization.
Focused, bilingual individual with hardworking nature and experience in heavy equipment operation. Adaptable to changing flight line conditions and ready to shift focus to meet departure schedules. Known for team attitude and dedication to task completion.
Dynamic and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent listening and comprehension skills. Trained.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Ramp Agent
Southwest Airlines
Kenner, LA
06.2025 - Current
- Demonstrate strong leadership by taking initiative and helping coordinate team efforts to ensure aircraft are loaded, unloaded, and serviced safely and efficiently.
- Work effectively with coworkers, supervisors, and flight crews to maintain smooth operations and meet tight departure schedules
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Consistently complete tasks in a timely manner while maintaining attention to detail and following all safety procedures.
- Accountable and dependable, with a proven track record of arriving on time and fulfilling responsibilities with minimal supervisionAssist in loading and unloading baggage, cargo, and mail while ensuring proper handling and secure placement.
- Conduct aircraft marshaling, pushback, and ground support duties in compliance with company and FAA regulations.
- Adapt quickly in a fast-paced environment and remain calm under pressure to meet operational deadlines.
- Provide excellent teamwork and communication to support on-time departures and a positive work environment.
- Skills
- Highlight
- Leadership
- Teamwork
- Accountability
- Time Management
- Communication
- Safety
- ComplianceProblem
- SolvingDependability
- Loaded and unloaded baggage from aircraft in a timely manner.
- Operated ground support equipment safely and efficiently.
- Assisted with aircraft pushback and towing operations as needed.
- Ensured compliance with safety procedures during ramp operations.
- Communicated effectively with team members to coordinate tasks.
- Conducted pre-flight checks on equipment for operational readiness.
- Maintained cleanliness and organization of ramp area at all times.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
Cashier
Walmart
Chalmette, LA
11.2021 - 06.2025
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on procedures and best practices for operations.
- Managed cash register operations, including balancing drawers at shift end.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Handled complaints and escalated complex issues to management appropriately.
- Answered customer inquiries over the phone and via email.
Education
Certification - HVAC
Nunez Community College
Chalmette, LASkills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Cash handling
- Customer engagement
- Courteous and professional
- Leadership qualities
- Aircraft inspection
- Aircraft marshaling
- Equipment operation
- Safety compliance
- Team collaboration
- Performance monitoring
- Problem solving
- Effective communication
- Leadership development
- Dependability
Certification
EPA Certification, Received within only 2 months, still taking in more knowledge about the trade.
Accomplishments
- 2x 1st TEAM All District Football 5a
- Team MVP for Track & Field 5a
Timeline
Ramp Agent
Southwest Airlines
06.2025 - Current
Cashier
Walmart
11.2021 - 06.2025
Certification - HVAC
Nunez Community College