NEERAHOO MOHAMMAD IBRAHIMKHAN
ABSA Bank (Mauritius) Ltd
Curepipe
2
Languages
7
years of professional experience
Motivated and adaptable customer service professional with experience in banking, hospitality, retail, construction and sales. Recognized for delivering excellent customer service, resolving customer concerns efficiently and working effectively in fast-paced environments. Brings strong communication, problem-solving and teamwork skills, with a commitment to high standards of customer satisfaction.
Experienced with in-depth knowledge of subject matter, ensuring accurate and effective guidance. Utilizes critical thinking and problem-solving skills to address complex challenges. Track record of effective communication and collaboration in diverse team settings.
Work History
SME & Retail Customer Care
- Provide professional support to retail and SME banking customers.
- Respond to banking enquiries and requests, including questions about products and services.
- Resolve customer issues efficiently while maintaining high service standards.
- Follow company procedures and compliance requirements.
- Assisted with the migration of HSBC retail and SME customers to ABSA.
- Trained multiple new colleagues.
Customer Service Sales Agent
- Assisted customers with enquiries and product information.
- Achieved sales targets through effective communication and customer engagement.
- Managed the customer service chatbox.
Customer Service Representative
- Delivered customer support through phone and digital channels.
- Resolved customer enquiries while maintaining high service standards.
- Worked effectively in a fast-paced, target-driven environment, including under pressure.
- Focused on supporting customer satisfaction.
Salesperson & Storekeeper
- Assisted customers with purchases and maintained inventory accuracy.
- Managed stock and supported efficient store operations.
Cashier & Waiter
- Delivered customer service and processed payments accurately.
- Supported day-to-day restaurant operations.
Cook
- Prepared meals according to quality and hygiene standards.
- Worked effectively as part of the kitchen team.
Skills
Customer service and customer care
Communication and interpersonal skills
Active listening and emotional intelligence
Complaint handling
conflict resolution and problem-solving
Critical thinking and decision-making
Sales and upselling
Relationship management
Teamwork and collaboration
Multitasking and time management
Administrative support
data entry and records management
Microsoft Office
Attention to detail and quality assurance
Autonomy and adaptability
Personal Information
Title: Customer Service and Customer Care Professional
Languages
English
Full Professional
French
Full Professional
Timeline
Customer Service Sales Agent
TCL Ltd (Online Casino)
01.2023 - 01.2023Read More
Customer Service Representative
Accenture
01.2022 - 01.2022Read More
Salesperson & Storekeeper
Fixon Ltd
01.2021 - 01.2021Read More
Cashier & Waiter
Paul Restaurant
01.2020 - 01.2020Read More
Cook
Club Med Albion
01.2020 - 01.2020Read More
SME & Retail Customer Care
ABSA Bank (Mauritius) Ltd
CurrentRead More