Neeraja Chimata
Westford,MA
Summary
Motivated and accomplished IT Leader with over 11 years of experience in project management, business analysis, and technology implementation, seeking to leverage extensive expertise in Salesforce implementations and possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management. Successful at collaborating with both technical and non-technical team members to meet business needs with mission-critical solutions.
Overview
13
13
years of professional experience
Work History
Solution Architect- Enterprise Apps
Sophos
Burlington, MA
09.2021 - Current
- Tailored and presented solutions to principles, directors, VPs and managers across globally, resulting in 5% increase in MSP business.
- Advised on project costs, concepts or design changes.
- Spearheaded a multi-year transformation project, enhancing enterprise architecture security, performance, and governance.
- Excelled as a trusted adviser, aligning business goals with IT solutions through effective communication with stakeholders.
- Created detailed design documents that outlined system architecture, security measures, data models and integration points with other systems.
- Collaborated with project teams to ensure that all technical requirements were met during the software development life cycle.
- Participated in client meetings to discuss project requirements and provide feedback on potential solutions.
- Designed and delivered mission-critical infrastructure to maintain consistent availability and performance.
- Administered application stacks and executed performance tuning to optimize session performance by eliminating performance bottlenecks.
- Ensured compliance with industry best practices such as ITIL, ISO27001, FEDRamp.
- Coordinated with stakeholders to ensure alignment of proposed solutions with business objectives.
Team Leader - CRM Apps
Sophos
Burlington, MA
05.2018 - 09.2021
- Led and mentored multiple scrum teams, fostering an environment of continuous improvement and quality enhancement.
- Played a crucial role in the recruitment and development of technical staff, aligning with company growth objectives.
- Implemented strategic processes for CRM applications, leading to increased efficiency and project success rates.
- Conducted regular performance reviews to assess individual team member progress.
- Developed strategies for problem solving and conflict resolution among team members.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Managed budgeting responsibilities including forecasting expenses, tracking spending, and preparing reports for upper management.
- Set specific goals for projects to measure progress and evaluate end results.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
Sr. CRM Solutions Specialist
Sophos
Burlington, MA
04.2015 - 05.2018
- Managed CRM applications, ensuring strategic alignment with quarterly goals, administration, and training initiatives.
- Developed and implemented strategies for increasing sales volume.
- Collaborated with other departments to ensure successful project completion.
- Played a key role in integrating Salesforce with satellite systems, enhancing operational efficiency and user experience.
- Managed user access and security settings in Salesforce.
- Developed custom reports and dashboards to track data trends.
- Deployed code from sandbox environments into production environment after thorough testing.
- Utilized tools like Data Loader for import and export operations between different systems and databases.
CRM Solutions Specialist
Jireh Solutions
Nashua, NH
03.2011 - 04.2015
- Delivered comprehensive Salesforce consulting services to clients in the Healthcare and High Tech sectors.
- Developed and implemented Salesforce applications, custom objects, fields, views, reports, and dashboards, enhancing client CRM strategies.
- Led successful data migration projects, facilitating seamless transitions to Salesforce from legacy CRM systems.
- Monitored KPIs and provided feedback on performance of CRM campaigns.
- Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
- Maintained data integrity by performing regular audits and executing data quality control processes.
- Implemented solutions that integrate with third-party services via REST and SOAP API calls.
- Collaborated with other teams to ensure seamless integration between multiple platforms.
- Resolved escalated incidents reported by customers related to Salesforce application usage.
- Deployed custom tabs, validation rules and auto-response rules for automating business.
- Implemented web-to-case and email-to-case functionalities to provide better customer support to customers.
Education
Master of Science -
Old Dominion University
Norfolk, VASkills
- Interpersonal abilities
- Solution Optimization
- Stakeholder Management
- Resource Planning
- Performance Optimization
- Leading meetings
- Application security
- Vendor Relationship Management
- CRM Software
- Expert in GTM app integrations like Salesforce, Zuora, Eloqua, 6Sense, Revenera, Outreach, Anaplan, LeanData, Scoro, Service Cloud, Communities, PRM
Timeline
Solution Architect- Enterprise Apps
Sophos
09.2021 - Current
Team Leader - CRM Apps
Sophos
05.2018 - 09.2021
Sr. CRM Solutions Specialist
Sophos
04.2015 - 05.2018
CRM Solutions Specialist
Jireh Solutions
03.2011 - 04.2015
Master of Science -
Old Dominion University
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