Neerja Gupta
Rochester
Summary
Compassionate pharmacy technician with expertise in medication preparation, patient education, and insurance claims processing. Dedicated pharmacy technician with over seven years of experience in medication management and patient care. Proven ability to train new staff and enhance interprofessional communication, driving efficiency and improving patient outcomes in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Walgreens Pharmacy - Pharmacy Technician
Walgreens Pharmacy
North Chili
09.2019 - Current
- Processed prescriptions accurately and efficiently for diverse patient needs.
- Managed inventory levels and organized stock to ensure efficient pharmacy operations.
- Supported pharmacists with medication therapy management and conducted patient consultations to enhance patient care.
- Provided education to patients on medication usage, side effects, and storage to promote safe and effective medication practices.
- Operated pharmacy software for prescription processing and record-keeping tasks.
- Trained new staff on pharmacy procedures and customer service best practices.
- Assisted customers with insurance coverage, payment, and medication availability issues.
Optometric Technician & Eyecare Advisor
Pearle Vision, Ocusight Eyecare , Lenscrafters
Rochester
04.2009 - 04.2019
- Assisted in patient examinations and recorded visual acuity data.
- Educated patients on eyewear options and lens care procedures.
- Coordinated appointment schedules to enhance patient flow and service delivery.
- Processed insurance claims and verified patient coverage to ensure seamless patient experience.
- Reviewed and updated patient records for accuracy, contributing to reliable patient data management.
- Supported optometrists during procedures by preparing necessary instruments.
- Operated and maintained optical equipment for accurate diagnostics.
- Supervised technical staff to ensure optimal performance.
- Trained new staff on office protocols and equipment usage efficiently.
Education
Associate of Arts - Certificate Diagnostic Medical Sonography
Sanford Brown Institute
Trevose, PA 06-2006
Bachelor of Science - Professional & Technical Communication
Rochester Institute of Technology
Rochester, NY06-2000
Skills
- Medication compounding
- Patient screening
- Patient safety compliance
- Diagnostic documentation
- Insurance claims processing
- Workflow management
- Workflow optimization
- Interprofessional collaboration
- Conflict resolution
- Compassionate patient care
Timeline
Walgreens Pharmacy - Pharmacy Technician
Walgreens Pharmacy
09.2019 - Current
Optometric Technician & Eyecare Advisor
Pearle Vision, Ocusight Eyecare , Lenscrafters
04.2009 - 04.2019
Associate of Arts - Certificate Diagnostic Medical Sonography
Sanford Brown Institute
Bachelor of Science - Professional & Technical Communication
Rochester Institute of Technology