Tonalie Johnson

• Efficiently processed member requests, resolving issues promptly.
• Maintained accurate transaction records for audit compliance.
• Collaborated with departments to enhance customer satisfaction with products and services.

• Managed time efficiently in order to complete all tasks within deadlines.

Delivered top-notch customer service by providing assistance with online orders, managing returns and exchanges, and troubleshooting technical issues with the website.

Offered vital support to the community by working on the New York Covid hotline, scheduling appointments for testing and vaccinations, and addressing general inquiries about COVID-19, ensuring that individuals received accurate and timely information during the pandemic.

Served as a trusted resource for callers seeking guidance on health insurance matters, providing accurate and timely information to address their questions and concerns, and empowering them to make informed decisions about their healthcare.

Worked as a Reservations Specialist, expertly handling a wide range of requests and concerns, from booking flights and accommodations to addressing flight delays and cancellations, ensuring that callers received the highest level of service and support.