Nefali Lora
Elizabeth,NJ
Summary
Professional in social media marketing, creation and execution of digital strategies to increase reach and commitment. Expert in the development of attractive content, community management and metric analysis to optimize the presence on social networks and development of advertising campaigns.
Overview
2
2
years of professional experience
Work History
Customer Service
JM Beauty Salon
03.2024 - 11.2024
- Customer service
- Management of appointments and agendas
- Advice on treatments and services
- Provide information about products
- Developed customer service policies and procedures.
- Provided customer service assistance when necessary.
- Provided excellent customer service to all members.
Makeup Artists
JM BEAUTY SALON
Elizabeth, NJ
04.2024 - 10.2024
- Demonstrated makeup application techniques to clients based on individual features and preferences.
- Created custom looks for special events, such as weddings, proms, and photo shoots.
- Provided personalized advice to customers regarding the selection of products appropriate for their needs.
- Assisted in the development of new beauty products by providing feedback during product testing sessions.
- Conducted demonstrations at cosmetic counters to promote new products.
- Inspected makeup brushes and other tools before use to ensure proper hygiene standards were met.
- Organized inventory of cosmetics and supplies according to expiration dates.
- Consulted with clients about desired look or color palette prior to application process.
- Educated customers on proper usage of skincare products for optimal results.
- Utilized airbrush makeup technique for long-lasting coverage that resists fading from sweat or tears.
- Ordered supplies when necessary to replenish stock levels of cosmetics and skincare items.
- Attended trade shows, conventions, workshops and seminars related to cosmetology field.
- Researched current trends in beauty industry while staying informed about new technologies available.
- Provided assistance in marketing initiatives by creating promotional materials featuring latest looks.
- Collaborated with other makeup artists to achieve team and counter goals.
- Promoted sales events and product launches to customers.
- Handled appointment booking, canceling and rescheduling.
- Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
- Maintained a clean and sanitary work area in accordance with health regulations.
Gohabla wireless
08.2022 - 09.2023
- I answered phone calls and emails from customers
- I solved customer problems and complaints efficiently (95% satisfaction)
- I provided product information and services
- I improved customer satisfaction through active listening and empathy
- I worked as a team to solve complex problems
Skills
- Social media marketing
- Digital strategy creation and execution
- Content development
- Community management
- Metric analysis
- Advertising campaign development
- Customer service skills
- Customer service and assistance
Timeline
Makeup Artists
JM BEAUTY SALON
04.2024 - 10.2024
Customer Service
JM Beauty Salon
03.2024 - 11.2024
Gohabla wireless
08.2022 - 09.2023