NEFE IGHODAKPO
Atlanta,GA
Summary
Results-driven Certified Scrum Master with expertise in managing cross-functional teams to deliver complex projects on time. Skilled in facilitating daily scrums, sprint planning, and backlog grooming to align team initiatives with business objectives. Focused on enhancing team efficiency and promoting continuous improvement within agile environments. Specialized in digital transformation and compliance with regulatory frameworks.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Scrum Master (Change Management)
Infosys LTD
Atlanta, Georgia
2022 - Current
- Facilitated change management processes across departments to ensure alignment and support for organizational initiatives.
- Identified and secured plans, resources, and cross‑functional alignment required to achieve complex project goals and organizational objectives.
- Led continuous process improvement initiatives through retrospectives, fostering team engagement and actionable insights.
- Enforced scrum values such as transparency, respect, commitment, courage, focus, openness and inspection.
- Collaborated with stakeholders to gather feedback, refine requirements, and align proposed changes with business priorities.
- Integrated SRE and ITIL4 hybrid governance models to strengthen platform reliability, observability, incident response, and risk controls across multi‑cloud and on‑prem environments.
- Developed advanced Power BI and Tableau dashboards for executive reporting on budget performance, risk posture, delivery velocity, and operational KPIs—enabling real‑time, data‑driven decision‑making.
- Partnered with Finance on revenue recognition, accrual tracking, and IFRS/GAAP compliance reporting, reducing audit discrepancies by 30% through improved documentation and controls.
- Demonstrated strong understanding of data structures, analytics, and AI concepts, supporting the design of intelligent workflows and predictive insights
- Analyzed current workflows to identify inefficiencies and recommend optimized processes that improved operational throughput.
Scrum Master (Release Train Engineer)
AMEX
01.2022 - 10.2022
- Achieved 25% improvement in delivery efficiency by integrating Agile ceremonies with SRE-driven performance monitoring.
- Delivered digital banking and fintech projects under Agile and ITIL4 frameworks, ensuring compliance with SOX, PCI-DSS, AML/KYC.
- Coordinated cross-functional teams, project governance, and financial planning for new digital product launches, achieving 15% reduction in time-to-market.
- Applied SRE practices to improve service reliability and operational resilience across payment and client onboarding platforms.
- Facilitated retrospectives to pinpoint process improvement opportunities and drive innovation.
- Assisted with release planning and coordinated efforts between multiple teams working on related projects.
- Tracked project progress and ensured alignment with timelines and goals.
- Partnered with Risk, Compliance, and Finance to validate new product specifications and audit documentation, ensuring zero compliance breaches.
- Built executive dashboards in Tableau and Power BI to track KPIs, ROI, and compliance status, improving transparency for stakeholders.
- Delegated specific tasks to team members, balancing scheduling demands and available resources.
- Conducted application review meetings with end-users to document and gather business needs and translate into functional requirement documents.
Scrum Master /Project Manager
ZHILLS SYSTEMS
Houston, Texas
01.2019 - 12.2021
- Oversaw SaaS integration and core banking modernization initiatives, aligning delivery with ITIL4 Service Management best practices.
- Drove agile release planning, change control, and service transition activities across distributed teams, improving delivery timelines by 20%.
- Controlled project budgets, forecasted resource needs, and ensured alignment with CapEx/OpEx targets, reducing overspending by 12%.
- Implemented SRE reliability metrics (uptime, error budgets, incident tracking) to strengthen system availability and reduce downtime incidents by 18%.
- Managed product backlogs to ensure items were well defined and prioritized based on business value.
- Created dashboards using various tools such as JIRA, Confluence, Trello, to track project progress and milestones.
- Created interactive financial and performance dashboards using Power BI and Tableau for C-level visibility, enhancing reporting accuracy.
- Promoted scrum values of transparency, respect, commitment, courage, focus, openness, and inspection within the team.
Agile Scrum Master
COX AUTOMOTIVE
08.2017 - 12.2018
- Facilitated Agile ceremonies, fostering team alignment and maintaining transparency throughout project phases.
- Led Kanban Engineering team and assisted them to sustain delivery flow, improving throughput by 15%.
- Managed process improvement projects that eliminated waste and automated operations, streamlining workflows and enhancing team efficiency.
- Contributed to project financial planning and budgeting, monitoring financial performance to support project success.
Education
Bachelor of Science - Business Administration
Delta State University Abraka
Nigeria07-2016
National Diploma - Petroleum Engineering Technology
Petroleum Training Institute
Effurun01-2012
Skills
- Agile & SAFe Frameworks
- Scrum Artifacts
- Agile best practices
- Retrospective analysis
- Project and Change Management
- Process optimization
- Risk management
- Budget Management
- Data reporting
- Team leadership
- Cross-functional leadership
- Vendor management
- MS office
www.linkedin.com/in/nefe-ighodakpo-3583481a2
Certification
- PMP, PMI
- Scrum Master, Scrum Inc
- SAFe 5 Scrum Master, Scaled Agile
- Scrum Product Owner, Scrum Inc
- ICP-APM, ICAgile
- Technical Support Fundamentals, Google
Timeline
Scrum Master (Release Train Engineer)
AMEX
01.2022 - 10.2022
Scrum Master /Project Manager
ZHILLS SYSTEMS
01.2019 - 12.2021
Agile Scrum Master
COX AUTOMOTIVE
08.2017 - 12.2018
Scrum Master (Change Management)
Infosys LTD
2022 - Current
Bachelor of Science - Business Administration
Delta State University Abraka
National Diploma - Petroleum Engineering Technology
Petroleum Training Institute