Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nefertiti Houston

Memphis,TN

Summary

Highly ambitious and motivated with great communications skills seeking employment with a company where I can use my skills to grow and expand the company, while establishing an enjoyable career for myself.

Overview

8
8
years of professional experience

Work History

Package Handler

Amazon
San Antonio, TX
06.2022 - 07.2024
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed and loaded packages into correct trucks.
  • Handled inventory control and cycle counting procedures.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Project Assistant - Remote

Genex Services LLC
11.2021 - 05.2022
  • Maintained open communication by presenting regular updates on project status to customers.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Customer Service Representative

NTT Data
04.2021 - 10.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Data Analyst

AMA Consulting
11.2020 - 03.2021
  • Coordinated statistical data analysis, design and information flow.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Participated in requirements meetings and data mapping sessions to understand business needs.

Material Handler

DHL Supply Chain
07.2019 - 10.2020
  • Transported inventory items to appropriate locations.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Packed items into appropriate containers for shipment.
  • Used hand-held scanners and physical logs to accurately track item movements.

Customer Service Assistant

BBS Credit Solutions
01.2019 - 06.2019
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
  • Educated customers on product and service details and information.
  • Automated processes to manage remote network.
  • Maintained customer satisfaction rate of 100%.

Cook

Panera Bread
11.2018 - 12.2018
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
  • Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
  • Recommended menu items for new dish development, holidays, special events and promotions.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers

Cashier Server

T & T Beauty
06.2018 - 11.2018
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Consistently met up sell goals by highlighting target merchandise with strategic promotional approaches.
  • Counted cash in register drawer to balance register at beginning and end of shift.
  • Assisted customers with special services, account updates and promotional options.
  • Checked prices for customers and processed items sold by scanning bar-codes.
  • Operated cash register for cash, check and credit card transactions with 95% accuracy.

Edible Arrangements

Cashier
02.2018 - 05.2018
  • Assist guest in the sections and purchasing of products
  • Followed cash handling and register policies
  • Presented oneself professionally with clear communication skills with all staff and guest
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Maintained clean and organized appearance for all restaurant areas to attract and retain customers.
  • Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
  • Maintained top-notch client servicing standards and overall satisfaction.

Cashier

Taco Bell
06.2016 - 01.2018
  • Counted cash in register drawer to balance register at beginning and end of shift.
  • Resolved issues with POS systems, card readers and receipt printers to prevent customer delays.
  • Reviewed weekly sales circulars and monitored price changes.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Education

High School Diploma - undefined

Manassas High School
Memphis, TN
2019

Skills

  • Customer assistance
  • Stocking and replenishing
  • Communication Skills
  • Multi-tasking ability
  • Food preparation and safety
  • Materials Handling and Transport

Timeline

Package Handler

Amazon
06.2022 - 07.2024

Project Assistant - Remote

Genex Services LLC
11.2021 - 05.2022

Customer Service Representative

NTT Data
04.2021 - 10.2021

Data Analyst

AMA Consulting
11.2020 - 03.2021

Material Handler

DHL Supply Chain
07.2019 - 10.2020

Customer Service Assistant

BBS Credit Solutions
01.2019 - 06.2019

Cook

Panera Bread
11.2018 - 12.2018

Cashier Server

T & T Beauty
06.2018 - 11.2018

Edible Arrangements

Cashier
02.2018 - 05.2018

Cashier

Taco Bell
06.2016 - 01.2018

High School Diploma - undefined

Manassas High School

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Nefertiti Houston