Nefertiti Howell

Work History

Travel Nurse Across America

06.2021 - 03.2024

Provided administrative support by preparing Healthcare Workers for assignments, which included all homeland security, HIPAA, OSHA, and Joint commission.
Ensured all TNAA and facility requirements are met regarding background and healthcare screenings. Requirements were well maintained throughout Travelers assignment
Achieved 95% average monthly audits score on 20 or more files, month over month.
Reviewed new traveler contracts; verified documents ,maintained and updated requirements listed for assignment.
Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
Collaborated with cross-functional teams to resolve possible delay issues, resulting in fewer returns and complaints.
Conducted regular audits to identify areas of improvement, leading to increased customer satisfaction levels.

Cross Country Healthcare

12.2019 - 05.2021

Credentialing and re credentialing Healthcare Providers for assignment. Which included, preparing contract and the needed documents to ensure all requirements are met for expected start date.
Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
Ensured accurate background searches were started and completed in a timely and efficient manner to meet mandated document due date.
Worked with licensure team to facilitate issuance of licensure to meet start date requirements.
Managed multiple priorities effectively, resulting in on-time completion of credentialing tasks for numerous providers simultaneously.
Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.

SHP Healthcare

12.2018 - 09.2019

Supported daily operations with efficient task management, contributing to overall office productivity and organization.
Conducted in-depth interpretation with attorneys for large-scale healthcare organizations and successfully process necessary patient medical records, appeals, and claims for healthcare institutions and providers.
Researched, analyze, and identify issues and errors with company tracking portals to diligently modify proposals and contracts.
Maintain high level of email correspondence to ensure a timely follow-up with clients.
Instituted hiring procedures that attract and retain the top talent in the industry.
Ensured compliance with regulatory bodies and requirements as well as in-house expectations are met.
Created and oversee related confidential assignment applicable to HIPAA rules and regulations.

NYC Department of Environmental Protection

03.2013 - 08.2018

Collaborated with cross-functional teams to maximize resource utilization while minimizing costs associated with project completion.
Responded to high volume phone calls, emails from field staff and internal employees.
Provided exemplary customer service on each field visit to deliver exemplary customer service.
Excellent time management skills with reputable ability to meet deadlines.
Assisted in development of training programs in accordance with organizational requirement.
Utilized knowledge base to analyze and resolve customers concerns in a timely manner.
Conducted quality control reviews on complaint data and addressed results with colleagues to influence positive change.