Nefertiti Lafayette
Philadelphia,PA
Summary
Compassionate Case Manager experienced in multi-diverse environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Case Manager 2
The Foundation for Delaware County
Eddystone, PA
03.2023 - Current
- Provide home visits to asses participant needs and provide education utilizing evidence-based tools/curricula.
- Assist participants in identifying barriers to accessing health and social services and collaborate with participants and service providers in eliminating these barriers.
- Work closely with other agencies and programs to ensure families receive appropriate and adequate support without duplication of services.
- Responsibilities also include participation in outreach and recruitment strategies to identify potential participants, documentation, and data entry.
Customer Advocate/Field Operations
Carvana
Delanco, NJ
01.2021 - 02.2023
- Frequently interact with customers in person, by phone, email, and text.
- Coordinate with customers the delivery of vehicles purchased from Carvana.
- Keep and maintain accurate detailed notes of customer interactions.
- Complete a pre-delivery checklist to assure the vehicle is ready for delivery.
- Promptly respond to customer requests and assist customers to resolve issues and complaints.
- Resolve complex issues with guidance from others.
- Put together fun customized care packages.
- Operate customized single-car haulers on public roads to deliver newly purchased vehicles to customers.
- Accurately complete customer paperwork.
Driver/Brand Ambassador
Smart Lunches
Philadelphia, PA
01.2015 - 01.2020
- Acts as a Brand Ambassador for Smart lunches while delivering healthy lunch choices to schools in the Tri-state area.
- Serves customers in an efficient, polite, professional, and upbeat manner while making deliveries to partner locations.
- Responsible for meeting with caterers to pick up lunches and makes timely deliveries to customers in a consistent and in a timely manner.
- Ensures the accuracy of products and records information at each stop via smartphone technology.
- Develops and maintains partner relationships while focusing on customer relationships, accuracy, and detail.
- Understands and exhibits consistent communication with customers and HQ personnel.
- Manages planned delivery schedules with minimal interruption to customers.
- Ensures that food safety/sanitation and safety practices are adhered to throughout the scope of the job.
Mental Health Technician
Friends Hospital
Philadelphia, PA
01.2006 - 01.2013
- Collaborated with the multidisciplinary treatment team and as directed by appropriate staff, provided safety surveillance & behavioral health care to patients with risk factors.
- Conducted screening, vitals, and intake assessments on patients and performed mental health assessments utilizing interview and consultation techniques as appropriate.
- Complied with all administrative, clinical, and human resources policies and procedures.
- Worked with an array of patients with mental health conditions who were diagnosed with various medical conditions, self-injurious behaviors and suicidal ideation; provided direct observation/monitoring of patients for at-risk behaviors; and implemented the interdisciplinary plan of care.
- Promoted healthy coping via verbal support through implementation of behavior plans by therapeutic teams and management of the environment, and implemented crisis intervention techniques and immediate behavioral reinforcements to stabilize behaviors.
- Ensured patients remained active and participated in activities, which satisfied compliance requirements within the treatment plan implemented by the physician and/or registered nurse.
- Maintained a therapeutic rapport and ensured the safety of patients admitted into the hospital under the supervision of the doctors and nursing staff.
Education
Bachelor of Science - Fashion Marketing
Art Institute of Philadelphia
Philadelphia, PA05-2006
Associates Degree - Specialized Business
Art Institute of Philadelphia
Philadelphia, PA05-1999
Skills
- Problem Analysis
- Problem Solving
- Organizational Skills
- Customer Service Orientation
- Adaptability
- Initiative
- Strong Interpersonal-Communication Skills
- Time management
- Organization and multitasking
- Positive attitude
Certification
- Certified Doula, Cappa - 11/2024 to current
Timeline
Case Manager 2
The Foundation for Delaware County
03.2023 - Current
Customer Advocate/Field Operations
Carvana
01.2021 - 02.2023
Driver/Brand Ambassador
Smart Lunches
01.2015 - 01.2020
Mental Health Technician
Friends Hospital
01.2006 - 01.2013
Associates Degree - Specialized Business
Art Institute of Philadelphia
Bachelor of Science - Fashion Marketing
Art Institute of Philadelphia