Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nefesa Walker

Riverside,CA

Summary

Drawing from over twenty years of experience as an International Flight Leader at Delta Air Lines and a Health and Science Teacher, I offer a diverse skill set rooted in Molecular Biology, Biology, and Education. My career trajectory underscores adeptness in communication, technology integration, leadership, data analysis, and team development. Certified as a Scrum Master and Project Manager, I possess a keen acumen for data analytics, and I adeptly nurture relationships between stakeholders and management. By embracing diversity, impartiality, and inclusivity, I stand as a passionate candidate poised to contribute effectively to Southwest Airlines.

Overview

21
21
years of professional experience

Work History

Flight Attendant

Delta Airlines
09.2007 - 05.2025
  • Conduct crew briefings, enforce air regulations, and Delta policies
  • Ensure passenger safety, emphasizing evacuation procedures and medical protocols
  • Demonstrate exceptional customer service and communication skills
  • Lead Delta's Diversity Equity and Inclusion Ally program
  • Maintained a safety-conscious environment through strictly adhering to FAA regulations and successfully managing emergency situation drills over 150 flights, contributing to company's top-tier safety record.

LAUSD Science and Health Teacher

Los Angeles Unified School District
08.2023 - 02.2025
  • Develop and implement curriculum for science and health courses
  • Utilize innovative teaching methods and technologies to engage students
  • Provide individualized instruction and support to ensure student success, including EL students
  • Foster a safe and inclusive learning environment conducive to academic growth
  • Devised a comprehensive program under the LEP program to help EL students overcome the fear of reading English aloud.

Scrum Master/Project Manager

Blue Cross Blue Shield New Jersey
07.2017 - 06.2020
  • Review and implement contractual terms
  • Analyze business requirements and develop solutions
  • Coordinate Scrum ceremonies and facilitate integration.

Epic Applications Analyst

Baptist Memorial Hospital
07.2016 - 06.2019
  • Design and implement clinical applications
  • Resolve complex application issues and conduct system testing
  • Maintain documentation and provide technical assistance
  • Participate in project interface requirements
  • Streamlined clinical workflows within Epic modules for a 350-bed medical facility, improving system efficiency by 25% and user satisfaction ratings by implementing custom documentation templates and advanced user training programs.

Facets Configuration Business Analyst

Syntel Healthcare
08.2012 - 12.2014
  • Manage Provider contracts and configurations
  • Conduct quality assurance and claims configurations
  • Troubleshoot and problem resolution of provider reimbursements
  • Analyze configuration across Medicaid lines of business.

Biology Teacher

Memphis City Schools
07.2004 - 05.2007
  • Taught classes, conducted workshops, and managed classroom decorum
  • Implemented differentiated instruction strategies tailored to meet the diverse learning needs of English Language (EL) students, fostering inclusive and supportive learning environments
  • Collaborated with colleagues and educational specialists to develop and implement targeted intervention plans aimed at accelerating language acquisition and academic progress for EL students.

Education

M.S. Molecular Biology -

Long Island University
05.2010

B.S. Biology -

LeMoyne Owen College
05.2002

Skills

Customer service and support

  • Risk management
  • Team collaboration
  • Conflict resolution
  • Time management
  • Hospitality expertise
  • Problem solving
  • AED and CPR certification

Timeline

LAUSD Science and Health Teacher

Los Angeles Unified School District
08.2023 - 02.2025

Scrum Master/Project Manager

Blue Cross Blue Shield New Jersey
07.2017 - 06.2020

Epic Applications Analyst

Baptist Memorial Hospital
07.2016 - 06.2019

Facets Configuration Business Analyst

Syntel Healthcare
08.2012 - 12.2014

Flight Attendant

Delta Airlines
09.2007 - 05.2025

Biology Teacher

Memphis City Schools
07.2004 - 05.2007

M.S. Molecular Biology -

Long Island University

B.S. Biology -

LeMoyne Owen College