Primrose Nhatara
Flight Attendant
Charlotte,NC
Summary
Detail-oriented professional in hospitality management and operations with a strong focus on enhancing customer satisfaction. Proven ability to streamline processes and boost occupancy rates while maintaining high guest satisfaction ratings. Thrives in dynamic environments, turning ideas into impactful experiences.
Overview
11
11
years of professional experience
Work History
Flight Attendant
Piedmont Airlines
Charlotte
2026.02 - Current
- Ensured passenger safety through comprehensive pre-flight briefings and checks to mitigate risks.
- Demonstrated safety equipment and procedures to comply with FAA guidelines and maintained adherence to company security policies.
- Demonstrate proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Anticipated passengers' needs to enhance comfort and create enjoyable flight experiences.
- Completed trainings in customer service, conflict resolution techniques, and safety procedures.
Front Office Intern
JW Marriott Charlotte
Charlotte
2024.09 - 2025.09
- Handled reservations and inquiries, increasing occupancy rates by 15%.
- Greeted and assisted over 100 guests daily, contributing to positive guest experiences.
- Resolved guest complaints swiftly, achieving a 95% satisfaction rating.
- Collaborated with the team to streamline check-in processes, reducing wait times.
- Trained new interns on front office procedures, fostering team growth.
- Promoted hotel services, increasing upsell revenue by 20%.
- Supported event coordination, contributing to successful corporate functions.
- Maintained accurate records, supporting compliance with company standards.
Flight Attendant
Emirates Airlines
Dubai
2016.12 - 2024.09
- Managed in-flight safety protocols, ensuring a secure travel environment.
- Trained in emergency response, effectively handling high-pressure situations.
- Conducted safety demonstrations, enhancing passenger awareness and safety.
- Delivered exceptional customer service to enhance passenger satisfaction.
- Collaborated with crew to enhance service efficiency and improve passenger comfort.
- Resolved passenger issues promptly, fostering loyalty and encouraging repeat business.
- Achieved high ratings in customer feedback surveys, reflecting service excellence.
Assistant Retail Manager
Miral Experiences
Abu Dhabi
2015.04 - 2016.12
- Developed customer loyalty programs, increasing repeat business by 20%.
- Boosted sales through strategic merchandising initiatives, optimizing product placement and presentation.
- Analyzed sales data to identify trends, leading to targeted promotions that increased customer engagement.
- Collaborated with marketing to launch seasonal campaigns, enhancing brand visibility and customer interest.
- Implemented training programs that improved staff performance.
Education
MBA - Global Business Management
Lincoln University College
Malaysia2025-01
MBA - Hotel Management
Euroinnova International Online Education
Spain2024-01
BBA - Hospitality and Tourism Management
Annamalai University
India2022-01
Diploma - Diploma in Tourism and Hospitality Management
School of Hospitality and Tourism
Zimbabwe2014-01
Skills
- Customer service
- Customer Support
- Customer Relationship Management
- Communication
- Leadership
- Negotiation
- Analytical skills
- Risk Assessment
- Business Analysis
- Operations Management
- Sales Management
- Office 365
- Microsoft Word
- Microsoft Office
Timeline
Flight Attendant
Piedmont Airlines
2026.02 - Current
Front Office Intern
JW Marriott Charlotte
2024.09 - 2025.09
Flight Attendant
Emirates Airlines
2016.12 - 2024.09
Assistant Retail Manager
Miral Experiences
2015.04 - 2016.12
MBA - Global Business Management
Lincoln University College
MBA - Hotel Management
Euroinnova International Online Education
BBA - Hospitality and Tourism Management
Annamalai University
Diploma - Diploma in Tourism and Hospitality Management
School of Hospitality and Tourism