Nefeteria Evans
Cibolo,TX
Summary
Goal-driven healthcare administration professional with expertise in recruiting, training, and managing employees. Highly organized and hardworking with exceptional planning and program management skills. Skilled and enthusiastic professional with over five years of experience in managing operations in patient-centric medical offices. Successfully oversees human resources, budgeting, supply management, and patient services. Develops and leads productive and efficient office staff, contributing to high-volume medical practices by providing exceptional customer service.
Overview
19
19
years of professional experience
Work History
Patient Relations Supervisor
San Antonio Veterans Affairs Healthcare System
03.2023 - Current
- Coaches staff on best practices for responding to patient and family questions, concerns, and issues.
- Partners with clinical teams to address complex cases involving multiple providers or departments within the hospital setting.
- Prepares formal performance evaluations and discusses evaluations with employees. Provide timely performance improvement feedback and coaching.
- Conduct team meetings to apprise staff of changes and to address broader-based program area issues and initiatives
- Respond to employee questions/concerns on an individual basis as needed.
- Ensure staff is compliant with hospital confidentiality standards.
- Managed patient feedback, implementing changes that led to increased satisfaction rates.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
Purchasing Agent
San Antonio Veterans Affairs Healthcare System
12.2023 - 03.2024
- Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
- Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
- Maintained complete documentation and records of all purchasing activities.
- Ensured timely delivery of materials through effective planning and coordination with suppliers.
Patient Relations Ambassador
San Antonio Veterans Affairs Healthcare System
08.2022 - 12.2022
- Serves as an Ambassador who provides information and guidance, helps ensure safety with assistance when needed, displays brand consistency, and alleviates patient complaints.
- Assists patients in getting into and out of their vehicles, loading and unloading patient wheelchairs as necessary.
- Greeted customers and clients to create welcoming atmosphere.
- Works with the Patient Experience Team to resolve problems or expedite service within established Health Care System policies.
- Transports patients, family members, and visitors to their destinations within the Health Care System, to include Xrays, CT Scans, MRIs, Prosthetics, Sonography, inpatient units and outpatient clinics.
- Uses CPRS and/or VISTA to verify appointment information.-Works with the Patient Experience Team to resolve problems or expedite service within established Health Care System policies.
- Use of safe patient handling and movement in the management of patients while transporting. Will assist Nursing Service and Pharmacy Service regarding the transportation of discharging patients by picking up non-narcotic medications from the pharmacy.
Prevention Coordinator
Dynamic Systems
08.2019 - 11.2021
- Developed and maintained coordinated delivery of Reserve Unit substance abuse prevention program and education services; coordinated services with other Company organizations and programs; assessed and identified unit needs for drug and alcohol prevention programs.
- Coordinated training sessions for staff and volunteers on various aspects of substance abuse prevention.
- Provided assistance to organizations and units to plan, organize, design, implement and evaluate programs.
- Trained supervised and evaluated 7 Unit Prevention Coordinators.
- Developed individual treatment goals based on history and diagnosis.
Human Resource Assistant
US Army
05.2018 - 06.2019
- Prepared employment records related to hiring, transferring, promoting, and terminating employees
- Supervised more than 50 Soldiers while serving as the Battalion Human Resource Officer.
- Explained Human Resources policies, procedures, laws, and standards to new and existing Soldiers and civilian employees.
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Informed job applicants of job duties, responsibilities, benefits, schedules, working conditions, and promotion opportunities.
- Processed all personnel action forms and ensured proper approval while overseeing hiring process, which includes
coordinating job posts, reviewing resumes, and performing reference checks. - Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
Supply Manager/ Logistics Manager
US Army
08.2005 - 06.2019
- Responsible for request, receipt, issue, turn in and accountability of individual, organizational, installation, and
expendable supplies and equipment; assisted in property accountability through Property Book Unit Supply Enhanced
(PBUSE) system, and GCSS Army ensuring total accuracy; ensured critical assets were on hand or ordered; monitored all sensitive items and unit inventories; initiated any Financial Liability Investigations of Property Loss (FLIPL); was directly responsible for managing $7 million dollars' worth of organizational equipment. - Successfully trained and supervised over 200 Soldiers on logistic protocol, multiple range operations, weapons maintenance programs and gauging programs.
- Served as Unit Government Purchase Card holder; provided quarterly training, semi-annual and annual purchase reports
to approving official (AO), Agency Program Coordinator (APC) and Unit Commander for compliance with zero discrepancies. - Accessed computerized financial information to answer questions related to specific accounts, integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction.
- Handled production, manufacturing, purchasing, procurement, warehouse management, logistics management, import and exporting and other supply chain functions to facilitate business operations.
Equal Opportunity Leader
US Army
06.2012 - 05.2018
- Monitored and evaluated compliance with equal opportunity laws, guidelines, and policies to ensure that employment practices and contracting arrangements give equal opportunity without regard to race, religion, color, national origin, sex, age, or disability.
- Provided advice and assistance to unit Commanders to prevent, reduce or eliminate discriminatory practices.
- Conducted surveys and evaluated findings to determine if systematic discrimination exists.
- Prepared reports of selection, survey, and other statistics, and recommendations for corrective action.
- Provided information, assistance, and training to Battalion and civilian employees on topics such as supervision, hiring,
grievance procedures, and unit development.
Education
Pre-Nursing in Nursing -
San Antonio College
San Antonio, TX05.2022
Skills
- Electronic Health Records Familiarity
- Customer service
- Communication skills
- Reliability
- Monitoring and coaching support staff
- Problem solving
- Staff Training and Development
- Medical terminology understanding
Timeline
Purchasing Agent
San Antonio Veterans Affairs Healthcare System
12.2023 - 03.2024
Patient Relations Supervisor
San Antonio Veterans Affairs Healthcare System
03.2023 - Current
Patient Relations Ambassador
San Antonio Veterans Affairs Healthcare System
08.2022 - 12.2022
Prevention Coordinator
Dynamic Systems
08.2019 - 11.2021
Human Resource Assistant
US Army
05.2018 - 06.2019
Equal Opportunity Leader
US Army
06.2012 - 05.2018
Supply Manager/ Logistics Manager
US Army
08.2005 - 06.2019
Pre-Nursing in Nursing -
San Antonio College
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