Lizet Beltran
Sacramento,CA
Summary
Hardworking Customer Service Representative with experience working in different task Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Personable Customer Service professional offering experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
7
7
years of professional experience
Work History
Sales Assistant
24 Hour Fitness
Sacramento, CA
03.2024 - 07.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Warehouse Associate
Amazon
07.2021 - 03.2023
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Completed over 400 + customer orders each day in warehouse setting.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Compared received packages against shipping documents.
Customer Service Representative
Costco
10.2019 - 02.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Accepted and processed account payments.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.
- Processed orders, credits and tracked returns.
- Described and explained details about product options to inform customers and guide purchasing decisions.
- Achieved sales targets regularly with solid promotional and cross-selling skills.
Cashier
Romas Pizzeria
02.2017 - 03.2018
- Used proper handling and preservation methods while packaging and storing food products.
- Quickly and accurately counted drawers at start and end of each shift.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Assessed large restaurant and lounge according to state and federal cleanliness standards.
- Maintained clean, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles and washing dishes.
Education
Personal Trainer -
PTA Global
Online02.2020
High School Diploma -
Rosemont High School
Sacramento, CA06.2014
Skills
- Creative problem solving
- Money handling abilities
- Sales expertise
- Spanish translation
- Teaching
- Motivational
- Exercise program design
- Teamwork
- Safety Understanding
- Attention to Detail
- Stockroom Maintenance
- Strong Attention to Detail
- Motivated Team Player
- Safety Procedures
- Customer Service
- Order Fulfillment
- Stocking and Replenishing
- Merchandising and Display
- Reliable and Responsible
- Customer Relationships
- Shipping and Receiving
- Organizational Skills
- Active Listening
- Problem Solving
- Adaptable and Flexible
Timeline
Sales Assistant
24 Hour Fitness
03.2024 - 07.2024
Warehouse Associate
Amazon
07.2021 - 03.2023
Customer Service Representative
Costco
10.2019 - 02.2021
Cashier
Romas Pizzeria
02.2017 - 03.2018
Personal Trainer -
PTA Global
High School Diploma -
Rosemont High School