Melissa Wyman
West Bountiful,UT
Overview
3
3
years of professional experience
Work History
Sales Assistant
New Prime, Inc.
Salt Lake City, UT
01.2024 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Established rapport with customers using active listening and interpersonal skills.
- Increased store foot traffic with innovative window display designs.
Patient Registration Specialist
R1 Rcm
Salt Lake City, UT
08.2021 - 01.2024
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
- Collected payments and co-pays from patients using large variety of insurance programs.
- Imaged and scanned patient and registration documentation into electronic patient record via FirstNet.
- Explained financial responsibilities to patients as well as payment and financial help options.
- Collecting payments through Phreesia and Webcollect.
- Visited patients' rooms to collect insurance and financial information required for registrations.
- Distributed informational materials, necessary forms and hospital procedures to patients.
- Retrieved medical data for physicians and patients.
- Secured confidential patient information from unauthorized access.
- Studied and researched various medical terms as well as software and coding systems.
Education
High School Diploma -
Woods Cross High School
Woods Cross, UTSkills
- Sound Judgment
- Care Planning
- Critical Thinking
- Clear Communication
- Problem Identification
- Supportive Personality
- Creative Problem Solving
Timeline
Sales Assistant
New Prime, Inc.
01.2024 - Current
Patient Registration Specialist
R1 Rcm
08.2021 - 01.2024
High School Diploma -
Woods Cross High School