Hi, I’m
Amber Clark
South Daytona,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Knowledgeable with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
14
years of professional experience
Work History
Jimmy John's Gourmet SandwichesPort Orange, Florida
Assistant General Manager
07.2021 - Current
Job overview
- Managed daily operations of the store, including scheduling and supervising staff.
- Monitored inventory levels and placed orders for new stock as needed.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Evaluated current processes within the store environment to identify areas of improvement.
- Prepared weekly schedules for staff members based on their availability.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Motivated and led team members to work together to achieve targets.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Enhanced team engagement and performance with daily updates and informational meetings.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Identified customer needs and delivered relevant product solutions and promotions.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Led staff training sessions to improve service quality and operational skills.
- Oversaw facility maintenance and repairs to ensure a high standard of presentation.
- Conducted regular staff meetings to communicate goals, updates, and receive feedback.
- Monitored inventory levels and ordered supplies to maintain optimal stock.
- Managed team schedules, delegations, and performance evaluations to optimize productivity.
- Developed and maintained relationships with suppliers, vendors, and community partners.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
- Coordinated with the General Manager to develop and implement strategic plans.
- Implemented marketing strategies to increase brand awareness and revenue.
- Initiated cost-saving measures to optimize operational expenses and increase profitability.
- Ensured compliance with health and safety regulations to maintain a safe working environment.
- Prepared and analyzed financial reports to inform budgeting and financial planning.
- Acted and made decisions for the company as yhe general manager while they were unavailable.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Greeted customers upon arrival in the dining area.
- Delivered food orders promptly and accurately to guests tables.
- Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Analyzed financial data including sales reports, budgeting information and cost analysis reports to make operational decisions.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
Court House TowingCape May Court House, New Jersey
Tow Truck Dispatcher
10.2018 - 09.2022
Job overview
- Worked with 15+ local police departments And impound lots
- Maintained a level of calm during high stress situations
- Communicated with PD, dispatch, and supervisors with timely updates and or disruptions.
- Recorded information such as vehicle type, location, and customer details in the database.
- Assigned appropriate vehicles for each job based on distance and availability.
- Provided instructions to drivers regarding pick-up and delivery of vehicles.
- Resolved customer complaints by providing timely solutions.
- Maintained communication between drivers and customers throughout the process.
- Ensured that all service requirements were met according to company policies and procedures.
- Managed daily paperwork including invoices, reports, logs.
- Scheduled regular maintenance for fleet vehicles as needed.
- Reviewed GPS data from trucks to confirm routes taken by drivers.
- Tracked inventory of parts used for repairs or replacements during jobs.
- Updated records in the system when a job was completed successfully or not completed at all.
- Answered incoming calls and dispatched tow truck drivers to customer locations.
- Processed payments from customers via cash, credit card, or check.
- Provided technical support to drivers when they encountered difficulties while out on the road.
- Tracked call logs and shift data to enter into computer system.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Recorded and maintained files or records of customer requests, work or services performed.
- Documented services performed, operations information, and dispatch details in system.
- Relayed work orders, messages or information using telephones or two-way radios.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Addressed questions, problems or requests for service or equipment.
- Prepared daily work and run schedules.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Monitored driver progress and updated customers on estimated arrival times.
- Coordinated with other departments to ensure efficient operations.
- Received and dispatched calls for emergency services.
- Updated records of driver locations, delays, and cancellations.
McDonald'sCharles City, Iowa
Kitchen Department Manager
10.2015 - 09.2018
Job overview
- Developed and maintained a comprehensive training program for kitchen staff..
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Oversaw product development initiatives from concept through trends.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Repaired faulty wiring, valves and other components of kitchen equipment.
- Performed preventative maintenance on kitchen equipment, such as dishwashers and refrigerators.
- Diagnosed problems with restaurant appliances using specialized tools and test equipment.
- Replaced defective parts in a timely manner to ensure proper functioning of kitchen equipment.
- Installed new kitchen appliances according to manufacturer's specifications.
- Provided technical support and advice to customers regarding the use of their kitchen equipment.
- Inspected commercial cooking and food preparation systems for safety compliance.
- Troubleshot complex issues with gas-powered ovens, grills and fryers.
- Adjusted temperature controls, timers and alarms to ensure optimal performance of all kitchen machinery.
- Conducted regular tests on all electrical components of kitchen appliances to detect any potential faults.
- Cleaned various parts of restaurant apparatus during repair or installation process.
- Maintained accurate records of service calls, repairs performed, parts replaced and work completed.
- Assisted in ordering necessary replacement parts for malfunctioning equipment when needed.
- Calibrated digital thermometers used in kitchens to make sure they are displaying correct temperatures.
- Ensured that all safety protocols were followed while working on or around hazardous materials.
- Completed assigned tasks within specified time frames while adhering to established quality standards.
- Demonstrated excellent customer service skills by responding promptly to inquiries from clients.
- Ran equipment on trial basis to ascertain performance levels.
- Cleaned and lubricated machinery shafts, bearings and gears to improve mechanical performance.
- Assisted with installing and maintaining electrical and power systems during remodeling projects.
- Contacted vendors to procure equipment and tools to meet organizational demands.
- Inspected components of industrial equipment to determine accurate assembly and oversaw installations to prevent defects such as loose connections and frayed wires.
- Developed equipment performance blueprints and timelines.
- Organized, sanitized and maintained equipment and utensils.
- Removed cooked products and packed in containers.
- Fed raw materials into equipment and cooked based on instructions.
- Prepared ingredients following batch card, confirming item codes, lot numbers, weight and other information.
- Monitored kettle processing for proper cook time and product transfer.
- Inspected and assessed quality of finished products.
- Recorded processing steps, gauge readings, cooking time and results from test batches.
- Entered information such as temperature into control panel touch screen.
- Placed trays under equipment to collect oil and cast-off materials.
- Stacked trays filled with product and transferred to drying area.
- Adjusted controls to manage temperature and other variables to meet required standards.
- Responded to malfunction alarms, shut down equipment and performed troubleshooting to identify causes of minor issues and resolve.
- Read and interpreted production orders to determine job requirements.
- Supported machine setup and changeover for production runs.
- Documented cooking cycle counts and ingredient lot numbers.
- Collected and examined product samples to test and assess quality, consistency, appearance and other factors.
Wawa Food MarketsCape May , New Jersey
Customer Service Associate
09.2010 - 09.2015
Job overview
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Maintained an organized system for tracking customer interactions and feedback.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Followed up with customers after purchase to ensure satisfaction.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Created detailed reports on customer service activities.
- Developed relationships with key clients through regular contact and follow-up communication.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Suggested product solutions based on individual customer needs.
- Answered phone calls from customers promptly and courteously.
- Provided accurate quotes for requested products or services.
- Handled cash register operations accurately during peak times.
- Maintained knowledge of current sales promotions and new product releases.
- Compiled daily sales reports for management review.
- Stayed informed of industry trends by attending relevant workshops and seminars.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Offered suggestions to improve processes related to customer service activities.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Kept work area neat, clean, and well-stocked at all times.
Education
Lower Cape May Regional High SchoolCape May, NJ
High School Diploma
06-2009
Skills
- Business operations knowledge
- Business operations background
- Team leadership strength
- Employee Scheduling
- Operations Management
- Business Development
- Workflow Coordination
- Training and development skill
- Employee Relations
- Budget Control
- Staff Management
- Menu development
- Inventory Control
- Sales Forecasting
- Sales Techniques
- Financial Reporting
- Food safety and sanitation
- Process Improvements
- Schedule Management
- Sales
- Expense Control
- Quality Management
- Advertising and marketing
- Profit and loss accountability
- Sound Judgment
- Staff Motivation
- Troubleshooting expertise
- Staffing
- Effective prioritization
- Task Delegation
- Meeting facilitation
- Scheduling expertise
- Efficiency Improvement
- Decision-making skills
- Stress Tolerance
- Good Judgement
- Safety Requirements
- Reasoning
- Sharp-eyed
- Stamina
- Unbiased judgment
- Good sportsmanship abilities
- Teamwork and Cooperation
- Customer Service
- Equipment Maintenance
- Food Storage
- Supply Inventory Management
- Cash handling experience
- Positive Attitude
- Time management proficiency
- Problem-Solving
- Cash Register Operation
- Working with Diverse People
- Working Quickly
Timeline
Assistant General Manager
Jimmy John's Gourmet Sandwiches
07.2021 - Current
Tow Truck Dispatcher
Court House Towing
10.2018 - 09.2022
Kitchen Department Manager
McDonald's
10.2015 - 09.2018
Customer Service Associate
Wawa Food Markets
09.2010 - 09.2015
Lower Cape May Regional High School
High School Diploma