Christian Adams Wilburn
United States Marine Veteran - Sergeant
185 Storey Lane, Jefferson,GA
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Retail Sales Representative
T-Mobile (GP Mobile)
02.2024 - 02.2025
- Boosted customer satisfaction by providing knowledgeable assistance and recommending suitable cellular products.
- Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Demonstrated adaptability by quickly mastering new products, promotions, and retail systems as they were introduced.
- Contributed to a welcoming store environment by maintaining cleanliness, organization, and up-to-date visual displays.
Direct Sales Representative
Redis Marketing
05.2023 - 09.2023
- Developed sales strategy based on research of consumer buying trends and market conditions of mobility, internet, and cable consumers.
- Met customers in national retailers such as Sam's Club and Costco to discuss and demonstrate products, services, and exclusive promotions offered by the major wireless carrier, AT&T.
- Inquired about current service levels and offered upgrades.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Quoted prices, credit terms and other bid specifications.
- Presented professional image consistent with company's brand values.
Solar Sales Assistant Manager
1st Solar
02.2023 - 02.2024
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Solar Sales Representative
Top Tier Solar Solutions
09.2022 - 02.2023
- Worked out in field 5 days per week focused on going door-to-door to meet potential customers.
- Scheduled and followed through with solar appointments with customers.
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
- Managed recruitment, training and development for highly effective sales team.
Staff Judge Advocate Chief
United States Marine Corps
04.2022 - 08.2022
- Maintained and organized office, to include, case-specific paper and digital files for easy tracking and retrieval.
- Screened phone calls to effectively handle prioritized inquiries and keep senior staff free for more time crucial matters.
- Kept office efficient and organized by managing tasks such as restocking supply and general upkeep without oversight.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Conducted research into administrative/civil law issues, compiling information and preparing summaries.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Handled office scheduling and made notes for deadlines, motions and other important dates.
Certified Court Reporter
United States Marine Corps
03.2020 - 04.2022
- Conducted transcription, court reporting, closed captioning and Communications Access Realtime Reporting (CART).
- Organized and maintained law libraries, documents and case files.
- Reviewed transcriptions for accuracy in grammar, punctuation and spelling.
- Completed continuous capturing and special requests such as reading back portions of testimony.
- Produced transcripts for court personnel, legal professionals and general public.
- Generated error-free transcripts with skilled capturing and proofreading.
- Marked exhibits introduced into evidence for identification and incorporated into prepared transcripts.
- Planned and coordinated reporting and transcribing of formal administrative hearings.
- Took verbatim notes of testimony in administrative proceedings using stenotype or voice writing.
- Utilized stenography machinery, audio and visual devices and specialty equipment to record legal transcripts.
- Recounted previously recorded information to provide reference for proposed question or subject matter.
Legal Services Specialist
United States Marine Corps
07.2018 - 03.2020
- Managed over 1000 client accounts and client records, observing confidentiality and extreme discretion.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Assisted up to three lawyers at time.
- Produced briefs, pleadings, appeals, wills and contracts.
Education
High School Degree -
Richland Northeast High School
Columbia, SC 07.2013 - 05.2017
Skills
Organizational Efficiency
Quality Control
Relationship Building
Client Service and Support
Sound Judgement
Effective Conflict Resolution
Adaptability
Accomplishments
- Entrusted with training new hires on sales floor, a responsibility normally mandated to the assistant manager of the store.
- Promoted to keyholder after two months of quality service in cellular sales at T-Mobile.
- Achieved nine successful sales within four months of working as a solar sales representative with no prior sales experience.
- Quickly promoted to team leader after two months of successful sales and exemplifying diligent work ethic and strong camaraderie that exceeded peers with senior experience.
- Managed a team of five sales representatives to meet monthly quotas.
- Sat in and supported over 90 hours of court-martial proceedings.
- Transcribed over 60 hours of real-time court audio recordings.
Certification
Legal Ethics and Writing Course Certification
Timeline
Retail Sales Representative
T-Mobile (GP Mobile)
02.2024 - 02.2025
Accident & Health or Sickness, Life Insurance License
11-2023
Direct Sales Representative
Redis Marketing
05.2023 - 09.2023
Solar Sales Assistant Manager
1st Solar
02.2023 - 02.2024
Solar Sales Representative
Top Tier Solar Solutions
09.2022 - 02.2023
Staff Judge Advocate Chief
United States Marine Corps
04.2022 - 08.2022
Lean Six Sigma (Green Belt) Course Certificate
03-2022
Lean Six Sigma (Yellow Belt) Course Certificate
11-2021
Certified Court Reporter
United States Marine Corps
03.2020 - 04.2022
Legal Services Court Reporter Course Certificate
03-2020
Legal Ethics and Writing Course Certification
09-2019
Legal Services Specialist
United States Marine Corps
07.2018 - 03.2020
High School Degree -
Richland Northeast High School
07.2013 - 05.2017
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