SLADJANA RUSS
Farmington Hills,USA
Summary
Retail expert with a strong track record of sales success at Bajkolino Toy Store, focusing on customer engagement and effective inventory management. Achieved significant improvements in client satisfaction through strategic problem-solving and collaboration. Bilingual in English and Serbian, with solid cash handling and point-of-sale expertise, consistently meeting sales targets and enhancing customer loyalty. Skilled in both residential and industrial cleaning, ensuring high standards of cleanliness and organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Bajkolino Toy Store
11.2015 - 08.2024
- Handled customer greetings and inquiries to foster positive interactions.
- Processed returns/exchanges swiftly to ensure customer satisfaction.
- Efficiently managed transactions at checkout using POS systems for accurate cash handling.
- Collaborated with team to exceed sales goals while supporting merchandising strategies.
- Built strong client relationships through proactive engagement that increased repeat visits.
- Enhanced store layout with strategic product placements, driving customer traffic.
- Monitored inventory levels meticulously while processing shipments for restocking purposes.
- Independently executed opening/closing procedures, reinforcing security against losses.
Commercial Cleaner
Master Center
03.2012 - 09.2015
- Executed comprehensive cleaning of building floors through sweeping, mopping, and scrubbing.
- Disinfected restrooms and common areas to uphold hygiene standards.
- Accumulated over three years of experience in deep cleaning and weekly maintenance in residences.
- Adapted cleaning methods to accommodate presence of pets in homes.
Education
B1 Intermediate,B2 Upper-Intermidiate English Lang - English Language,literature And Grammar
European Institute For Education And Training
Novi Sad02.2019
High School Diploma - International Cuisine
“Svetozar Miletic”High School
Novi Sad06.1997
Skills
- Plant-based culinary skills
- Maintenance and repair (painting, tools)
- Organizational efficiency
- Animal handling
- Gardening skills
- Willingness to learn
- Team collaboration
LANGUAGES
Serbian - Native
English - Proficient
Certification
-Certificat (c.n. 19090)
B1 Intermidiate level English language(A grade)
-Certificat (c.n. 195294)
B2 Upper Intermediate level English Language(A grade)
Timeline
Retail Sales Associate
Bajkolino Toy Store
11.2015 - 08.2024
Commercial Cleaner
Master Center
03.2012 - 09.2015
B1 Intermediate,B2 Upper-Intermidiate English Lang - English Language,literature And Grammar
European Institute For Education And Training
High School Diploma - International Cuisine
“Svetozar Miletic”High School