Sladjana Russ
Farmington,MI
Summary
Retail expert with a strong track record of sales success at Bajkolino Toy Store, focusing on customer engagement and effective inventory management. Achieved significant improvements in client satisfaction through strategic problem-solving and collaboration. Bilingual in English and Serbian, with solid cash handling and point-of-sale expertise, consistently meeting sales targets and enhancing customer loyalty. Skilled in both residential and industrial cleaning, ensuring high standards of cleanliness and organization.
Overview
12
12
years of professional experience
Work History
Retail Sales Associate
Bajkolino Toy Store
Novi Sad, Serbia
11.2015 - 08.2024
- Handled customer greetings and inquiries to foster positive interactions.
- Processed returns/exchanges swiftly to ensure customer satisfaction.
- Efficiently managed transactions at checkout using POS systems for accurate cash handling.
- Collaborated with team to exceed sales goals while supporting merchandising strategies.
- Built strong client relationships through proactive engagement that increased repeat visits.
- Enhanced store layout with strategic product placements, driving customer traffic.
- Monitored inventory levels meticulously while processing shipments for restocking purposes.
- Independently executed opening/closing procedures, reinforcing security against losses.
Residential Cleaner
Freelance
Novi Sad, Serbia
06.2018 - 08.2023
- Emptied wastebaskets to transport trash to designated disposal areas.
- Developed positive working relationships with staff members through effective communication and collaboration.
- Stocked individual rooms and common areas with proper supplies.
- Adapted well to changing work environments by quickly learning new processes and systems.
- Exhibited outstanding attention to detail while performing detailed deep cleans on a regular basis.
- Ensured compliance with health regulations by following strict hygiene standards.
- Demonstrated professionalism at all times while interacting with customers and colleagues.
- Exhibited attention to detail when inspecting areas for dirt, stains and other debris before starting each job.
- Used appropriate tools such as mops, brooms, and vacuums in order to achieve desired results quickly and efficiently.
- Demonstrated excellent organizational skills by ensuring all surfaces were clean and tidy.
- Deep cleaning after moving out or renovating. Regular weekly cleaning with same clients throughout the years.
- Comfortable around pets while performing tasks and cleaning.
Restaurant janitor
"Vidikovac"
Ledinci, Serbia
05.2015 - 08.2015
- Stocked bathrooms with paper products, soap and other items necessary for daily operations.
- Swept and mopped all types of floors.
- Emptied trash cans throughout the facility ensuring that all waste is disposed of properly according to company policy.
- Pruning and watering plants in the exterior of the restaurant building.
- Additionally: helping in the kitchen with dishwashing.
Commercial cleaner
TV station
Novi Sad, Serbia
06.2014 - 03.2015
Cleaner
Drug rehabilitation hospital "Vita"
Novi Sad, Serbia
06.2014 - 03.2015
- Maintaining wedding celebration and party venue clean and in order.
Commercial Cleaner
"Master Centar"
Novi Sad, Serbia
03.2012 - 06.2014
- Maintained janitorial equipment in a clean, safe and operable condition.
- Completed additional duties as assigned by supervisor or manager.
- Used appropriate equipment and cleaning solutions for all tasks.
- Dusted furniture and fixtures regularly to maintain a clean appearance.
- Responded quickly to emergency clean-up requests in order to maintain a safe environment.
- Swept outdoor walkways free of debris utilizing manual push broom or leaf blower.
- Cleaned and maintained floors, windows, doors and other surfaces in assigned areas using appropriate cleaning supplies and equipment.
- Assisted with the setup of furniture for meetings or events when requested.
- Executed comprehensive cleaning of building floors through sweeping, mopping, and scrubbing.
- Disinfected restrooms and common areas to uphold hygiene standards.
Education
High School Diploma - International Cuisine
"Svetozar Miletic"High School
Novi SadB1 Intermediate - English Language,literature And Grammar
European Institute For Education And Training
Novi SadB2 Upper-Intermediate - English Language
European Institute For Education And Training
Novi SadSkills
- Valid Michigan drivers license
- Organizational efficiency
- Physical strength and endurance
- Plant-based culinary skills
- Maintenance and repair (painting, manual and electric tools)
- Good with animals
- Gardening skills
- Willingness to learn
- Team collaboration
- Independent in performing given tasks
Languages
- Serbian, Native
- English, Fluent
Timeline
Residential Cleaner
Freelance
06.2018 - 08.2023
Retail Sales Associate
Bajkolino Toy Store
11.2015 - 08.2024
Restaurant janitor
"Vidikovac"
05.2015 - 08.2015
Commercial cleaner
TV station
06.2014 - 03.2015
Cleaner
Drug rehabilitation hospital "Vita"
06.2014 - 03.2015
Commercial Cleaner
"Master Centar"
03.2012 - 06.2014
High School Diploma - International Cuisine
"Svetozar Miletic"High School
B1 Intermediate - English Language,literature And Grammar
European Institute For Education And Training
B2 Upper-Intermediate - English Language
European Institute For Education And Training