Neftali Acosta
North Lauderdale,FL
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
2024
2024
years of professional experience
Work History
Server
Applebee's Grill + Bar
2024 - 2025
- Greet customers and seat them in a timely matter.
- take the customers order and give them suggestion accordingly.
- Served food and beverages to guests during events with a high level of professionalism.
- Ensured guest satisfaction by responding to their requests and needs promptly.
- Maintained cleanliness and sanitation standards by bussing, clearing tables and dishwashing.
Paraprofessional
Coral Park Elementary
01.2012 - 01.2024
- Provides classroom support and collaborates with the classroom teacher to guide students with special needs, including autism, through daily lessons.
- Assist teachers in daily racking of individual educational plan.
- Ensure student compliance with school rules with small groups to facilitate understanding of challenging concepts.
- Followed guidelines established within a Functional Behavioral Assessment (FBA) to ensure students receive appropriate guidance and support to promote positive behavior.
Customer Service Representative
HomeGoods
2017 - 01.2021
- Maintained comprehensive knowledge of store merchandise and upsold products depending on customers needs.
- Checked out customer at register using POS systems.
- Provided expert consultation to customers regarding product features.
- Update shelves/display using planograms as needed to promote and display seasonal products.
- Resolve customer complaints and issues with a focus on customer satisfaction.
Education
Cosmetology -
Hollywood Institute of Beauty
Margate, FL09.2025
Associates in Fine Arts - undefined
Broward College
Coconut Creek, FL01.2012
High School - undefined
Coconut Creek High
Coconut Creek, FL01.2009
Skills
- Bilingual (Native Spanish)
- Speaker
- Leadership
- Team Management
- POS Systems
- Negotiation Organization
- Risk Management
- TIPS Alcohol Certified
- ServSafe Certified
- Food Safety and Sanitation
- Menu Knowledge/Beverage Service
Timeline
Paraprofessional
Coral Park Elementary
01.2012 - 01.2024
Associates in Fine Arts - undefined
Broward College
High School - undefined
Coconut Creek High
Server
Applebee's Grill + Bar
2024 - 2025
Customer Service Representative
HomeGoods
2017 - 01.2021
Cosmetology -
Hollywood Institute of Beauty