AIDEE TAYLOR
San Diego,CA
Summary
Self-motivated and creative communication specialist.
Dynamic training specialist with excellent interpersonal and communication skills. Works closely with team members to design, develop and deploy effective training. Passionate about changing lives and making workplaces safer, healthier and happier. Committed to continuous improvement.
Overview
10
10
years of professional experience
Work History
TRAINING SPECIALIST
TELEFONICA
Tijuana, Mexico
10.2009 - 03.2015
- Creates, organizes, plans and presents various forms of onboarding, orientation and skills training for employees and customers.
- Develops training programs to fulfill workers specific needs to maintain or improve job skills.
- Collaborated with internal stakeholders on the design and implementation of customized learning solutions.
CALL CENTER SUPERVISOR
AMCO International Education Services
Tijuana, Mexico
06.2006 - 09.2009
- Manages and oversees a company's call center employees and activities.
- Provided guidance, training, coaching and mentoring to call center team members.
- Collaborated with other departments to develop solutions for customer needs.
ASSITANTS DIRECTOR
GRUPO IUSACELL
Tijuana, Mexico
02.2005 - 06.2006
- Coordinate daily activities
- Ensure compliance with regulations and monitor the achievement of objectives
- Helps a director manage the operations and goals of a department
- MS Office and relational databases.
Education
Bachelor of Communication -
UNIVERSIDAD AUTONOMA DE BAJA CALIFORNIA
Tijuana, B.C., Mexico06-2001
Skills
- Coaching
- Team Leadership
- Strategic Planning
- Sales Operations
- Customer Service
- Bilingual (native Spanish)
- Organizational
- MS Office
- Communication
- Classroom experience
- Training Program Design
- Employee Development
- Project development
Languages
Spanish
Full Professional
English
Professional
Accomplishments
- For being the perfect example of our commitment to personal leadership and innovation within the Telefonica group.
Timeline
TRAINING SPECIALIST
TELEFONICA
10.2009 - 03.2015
CALL CENTER SUPERVISOR
AMCO International Education Services
06.2006 - 09.2009
ASSITANTS DIRECTOR
GRUPO IUSACELL
02.2005 - 06.2006
Bachelor of Communication -
UNIVERSIDAD AUTONOMA DE BAJA CALIFORNIA
Similar Profiles
Fatima VilchezFatima Vilchez
IT Project Manager at TelefonicaIT Project Manager at Telefonica
Ana M. EricksonAna M. Erickson
Global Account Manager at TelefonicaGlobal Account Manager at Telefonica
Andrés ChirinosAndrés Chirinos
Sales Executive at TELEFONICASales Executive at TELEFONICA