Neftali Cruz Morillo
Sun City,FL
Summary
Detail-oriented and safety-focused logistics professional experienced in fast-paced production environments, quality control, and order accuracy. Skilled at following procedures, reading instructions, and coordinating with operations teams to ensure correct, defect-free output. Proven ability to stay focused, maintain productivity under pressure, and contribute to team-based production goals. Seeking to bring strong work ethic and quality-driven mindset to International Paper as a Production Associate.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
ADL Delivery
Tampa, Florida
02.2025 - 11.2025
- Monitored delivery accuracy, documented defects, and escalated issues for correction.
- Followed detailed client instructions to ensure compliant order handling.
- Coordinated with operations and dispatch to resolve workflow problems quickly.
- Prepared daily performance & error reports to support quality improvement.
inbound sales mentor
Charter Communications, Time Warner Cable
Tampa, Florida
03.2021 - 01.2022
- Trained new hires on company procedures, standards, and correct task execution.
- Monitored performance accuracy and provided real-time corrective feedback.
- Ensured proper documentation and adherence to workflow guidelines.
Inbound Sales Representative
Charter Communications, Time Warner Cable
Tampa, Florida
02.2020 - 03.2021
- Maintained accuracy and productivity in high-volume environments.
- Followed guidelines, documented interactions, and resolved issues efficiently.
- Exceeded performance standards by 25% through disciplined process execution.
Education
Spoto High School
Riverview, FL03-2016
Skills
- Safety-First Work Ethic
- Quality & Accuracy Monitoring
- High-Volume Work Environments
- Following Work Orders & Instructions
- Defect Identification & Reporting
- Production Process Support
- Team Coordination & Communication
- Fast Learning & Task Execution
- Time Management & Reliability
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
ADL Delivery
02.2025 - 11.2025
inbound sales mentor
Charter Communications, Time Warner Cable
03.2021 - 01.2022
Inbound Sales Representative
Charter Communications, Time Warner Cable
02.2020 - 03.2021
Spoto High School