Neftali Euresti
Santa Rosa,CA
Summary
Proven track record at FedEx, enhancing customer satisfaction and team productivity through effective problem-solving and relationship building. Mastered logistics and transportation, leading to faster delivery times by streamlining processes. Excelled in multitasking and time management, achieving high performance metrics without compromising service quality.
Overview
20
20
years of professional experience
Work History
Courier/Operations Manager Intern
FedEx
12.2004 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Offered technical assistance to support front-line teams with daily operations and special projects.
- Handled administrative and data entry work for staff.
Education
No Degree - Criminal Justice
Southwestern University
Georgetown, TXHigh School Diploma -
Hilltop Baptist Academy
Cedar Park, TX06.1989
Skills
- Working Independently
- Attention to Detail
- Problem-Solving
- Customer Service
- Logistics and Transportation
- Multitasking Abilities
- Self Motivation
- Time management abilities
Timeline
Courier/Operations Manager Intern
FedEx
12.2004 - Current
No Degree - Criminal Justice
Southwestern University
High School Diploma -
Hilltop Baptist Academy
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