Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Neha Afaq

Bayshore,NY

Summary

Reliable and upbeat worker, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

2
2
years of professional experience

Work History

Seasonal Beauty Associate

Target
11.2023 - 01.2024
  • Provided excellent after-sales support by promptly addressing client concerns or inquiries about purchased items.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Reduced shrinkage rates through vigilant loss prevention strategies such as monitoring fitting rooms and keeping track of high-theft items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Boosted client loyalty through targeted upselling tactics tailored per individual need.
  • Organized promotional events to increase brand awareness and generate new leads for the store''s clientele base.
  • Participated in ongoing training sessions to stay current with industry trends, products, and best practices.
  • Demonstrated extensive knowledge of diverse cosmetic brands to effectively serve a wide range of customer preferences.

Cashier

Shoprite
01.2023 - 11.2023
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Sales Associate

AeroPostale
11.2021 - 05.2023
  • Gotten employee of the month
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Seasonal Sales Associate

Forever 21
11.2021 - 02.2022
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Engaged with customers to build rapport and loyalty.

Education

Biology -

Farmingdale State College
Farmingdale, NY
03.2024

Skills

  • Strong leadership abilities
  • Detail oriented with strong organizational skills
  • Bilingual: English and Urdu
  • Proficient in Microsoft word, PowerPoint
  • Self motivated
  • Quick worker and thinker
  • Able to work under stress and time limits
  • Great customer service skills
  • Excellent experience in dealing with every age group of customers
  • Data entry
  • Analysis skills
  • Phone etiquette
  • Brand Promotion
  • Decision-Making
  • Product Knowledge Expertise
  • Inventory and Stocking
  • Sales and Promotions
  • Basic Mathematics
  • Order Management
  • Sensitive skin knowledge

Languages

English
Native or Bilingual
Urdu
Native or Bilingual

Timeline

Seasonal Beauty Associate

Target
11.2023 - 01.2024

Cashier

Shoprite
01.2023 - 11.2023

Sales Associate

AeroPostale
11.2021 - 05.2023

Seasonal Sales Associate

Forever 21
11.2021 - 02.2022

Biology -

Farmingdale State College

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Neha Afaq