ALISHA SEFTON
Cleves,Ohio
Summary
I have a 6 year background in management. I am a problem-solver with outstanding communication, customer service, and organizational skills. I have been able maintain efficient and smooth business operations by providing effective leadership and team management at all levels. Being able to adapt to changing environments is a strength of mine. I am a team oriented individual with a strong work ethic and advanced problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Seasonal Market/Watering Employee
Brown’s Family Farm Market
03.2024 - Current
- Maintained a visually appealing and well-stocked fresh produce department for enhanced customer experience.
- Maximized workspace functionality through effective organization and cleanliness.
- Balanced multiple tasks simultaneously during peak hours, ensuring prompt service while maintaining attention to detail for each customer interaction.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
Packing Associate
Ethos Laboratories
11.2022 - 02.2023
- The Packaging Associate is responsible for preparing and packaging materials or products to support high volumes of incoming orders in the Shipping Department
- Prepares materials and products in a warehouse setting
- Organizes workstation for eciency and high-throughput packaging
- Attaches stickers to products
- Keeps completed products separated from products that need stickers
- Places completed products in packaging
- Maintains packaged products in an organized and orderly fashion
- Other duties as assigned
Server
The Cheesecake Factory
06.2021 - 06.2022
- Kept up to date on the menu and special ofers, recommending specic items based on customer preferences and food allergies
- Was frequently complimented by customers for going above and beyond my normal responsibilities
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and relling beverages
- Kept a high level of cleanliness and sanitation
- Worked closely with managers and kitchen staf to provide excellent, up-to-date customer service
- Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction
Operations Manager
Raising Cane's Chicken Fingers
02.2019 - 10.2021
- Was in charge of enforcing security policies and procedures in order to keep company assets safe from theft, loss, and damage
- By following cash control procedures, maintaining inventory, managing labor, and reviewing nancial reports, I was able to control prot and loss
- Hired staf and oversaw all training, mentoring, and direction in order to increase productivity
- Restocked inventory to maintain par levels, as well as conducting quarterly inventory audits and preparing, updating, and presenting reports
- Oversaw daily operations with a focus on key business metrics, continuous improvement initiatives, cleanliness standards and overseeing the management team
- Set operational goals and work plans, as well as assigning tasks to subordinate managers
Assistant General Manager
Taco Bell
08.2017 - 05.2020
- Enforced quality assurance protocols to provide ideal customer experiences
- Was responsible for handling cash and preparing deposits
- Work closely with the General Manager and department heads to review activity, operating, and sales reports and make any necessary changes
- Was able to quickly and efectively resolve issues in order to increase customer approval
- Was in charge of inventory purchases and restocking
- Ensuring that employees adhere to the company's policies, procedures, and strategies
- Was in charge of keeping secure cash drawers and quickly resolving any discrepancies to ensure accuracy
- Was in charge of employee and manager schedules, keeping an eye on coverage requirements and individual strengths
- Mentored and motivated team members to achieve dicult business objectives
- Devised and implemented cost-management procedures to keep spending on overhead and equipment under control
Education
Mount St. Joseph University -
Mount St. Joseph University
Cincinnati, OH08.2021
William Henry Harrison High School -
William Henry Harrison High School
Harrison, OH01.2010
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Leadership and management
- Strong leadership abilities
Timeline
Seasonal Market/Watering Employee
Brown’s Family Farm Market
03.2024 - Current
Packing Associate
Ethos Laboratories
11.2022 - 02.2023
Server
The Cheesecake Factory
06.2021 - 06.2022
Operations Manager
Raising Cane's Chicken Fingers
02.2019 - 10.2021
Assistant General Manager
Taco Bell
08.2017 - 05.2020
Mount St. Joseph University -
Mount St. Joseph University
William Henry Harrison High School -
William Henry Harrison High School
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