Michael Goins
Cleves,Ohio
Summary
Hardworking and numbers driven Sales Representative presents, accurately describes and sells products or services to individuals or businesses. Friendly and outgoing individual with knowledge of best practices for sales and customer service. Committed to exceeding sales and company expectations by expanding client base and maintaining high standards of service.
Overview
31
31
years of professional experience
Work History
Field Sales Representative
Kimball Midwest
06.2024 - 12.2024
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Visited key customers repeatedly to promote retention and relationships.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
- Developed tailored sales pitches that addressed clients'' specific needs, resulting in a higher conversion rate of prospects into customers.
- Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
General Manager
Dane Upholstery
10.2015 - 11.2024
- Resolved employee, customer, and vendor issues using strong conflict mediation and problem-solving abilities
- Guaranteed top-notch service standards and memorable customer experiences for every guest
- Oversaw daily operations of business, ensuring efficiency and productivity
- Fostered positive relationships with clients, vendors, and staff members
- Analyzed industry trends to stay ahead of competitors and capitalize on new opportunities
- Implemented marketing strategies to increase brand visibility and customer base
Regional Sales Manager
DLT Upholstery Supply
10.2012 - 10.2016
- Managed budgets for regional sales activities, including travel expenses and event sponsorships
- Coordinated with marketing teams to create effective promotional materials
- Prepared accurate forecasts of sales revenue based on market conditions and historical data
- Worked closely with logistics departments to ensure smooth delivery of products to customers
- Built strong relationships with key customers, suppliers, and industry leaders
Sales Representative
Miami Corporation
10.1993 - 01.2012
- Utilized CRM software to manage leads, contacts, and deals effectively
- Attended trade shows and industry events to expand professional network
- Participated in regular sales meetings and presented progress reports on assigned territory
- Established new customer accounts through cold calling and networking
- Coordinated with other departments to ensure timely delivery of orders
- Provided exceptional customer service by addressing inquiries, concerns, or issues promptly
Education
Diploma - General
Taylor High School
North Bend, Oh06-1993
Skills
- Inventory Management
- Account Management
- Customer Retention
- Problem Resolution
- Customer Relations
- Decision Making
- Sales presentations
- Cold calling
Timeline
Field Sales Representative
Kimball Midwest
06.2024 - 12.2024
General Manager
Dane Upholstery
10.2015 - 11.2024
Regional Sales Manager
DLT Upholstery Supply
10.2012 - 10.2016
Sales Representative
Miami Corporation
10.1993 - 01.2012
Diploma - General
Taylor High School
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