Patrick Poisson
Fort Worth,TX
Summary
Seasoned professional with a proven track record in operational management and client relationship management, honed at companies like United Natural Foods, UNFI. Excelled in staff training programs and inventory management, enhancing team efficiency and customer satisfaction. Skilled in both verbal and written communications, achieving significant improvements in professional relationships and operational workflows.
Overview
42
42
years of professional experience
Work History
Field Sales Representative
United Natural Foods, UNFI
Fort Worth, Texas
01.2010 - 09.2024
- Managed client accounts by providing technical support and addressing customer inquiries promptly.
- Cultivated trusting and loyal professional relationships with customers and thoroughly addressed customer concerns to reach mutually profitable solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reset store displays for special events and seasonal merchandise changes.
Assembly Line Production Worker
Ford Motor Company
Saint Paul, MN
07.2002 - 03.2007
- Organized production line equipment and materials for assembly tasks.
- Assembled components according to established procedures and safety protocols.
- Replaced worn or damaged parts within machines using hand tools when necessary.
- Rotated through various positions on the assembly line as needed by management.
- Assisted in training new employees on assembly line processes and procedures.
Department Manager
Home Depot, USA
Minneapolis, MN
07.1997 - 06.2002
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Conducted regular performance reviews to monitor progress of individual employees.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Resolved customer complaints promptly and professionally to maintain good client relationships.
- Collaborated with other departments to ensure a smooth flow of operations across multiple teams.
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and team members.
- Operated machinery, forklifts, and other heavy equipment.
Restaurant Manager
Arby's Roast Beef
Minneapolis, MN
07.1990 - 03.1995
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day restaurant operations, including scheduling, budgeting, and inventory control.
- Resolved customer complaints professionally to maintain positive relationships with guests.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
NCOIC of Dental Radiology
United States Air Force, USAF
Knob Noster, MO
10.1982 - 10.1986
- Assisted in developing training programs designed to improve the technical proficiency of staff members.
- Collaborated with other departments within the organization on projects requiring interdepartmental coordination.
- Observed and monitored utilization of equipment.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Supervised and performed subordinate evaluations.
- Attained military training and discipline leading to unit cohesiveness and mission accomplishments.
Education
Bachelor of Science - Business Administration And Management
University of Central Missouri
Warrensburg, MO05-1990
Skills
- Service accounts
- Professional Relationship Management
- Operational Management
- Client Relationship Management
- Staff Training Programs
- Inventory management
- Challenges Mitigation
- Excellent Customer Service Expertise
- Strong Verbal and Written Communications Skills
- Highly Self Motivated and Organizationally Committed
Affiliations
- Long standing member of my church engaging in volunteering opportunities at church and also extending out to the community.
- Volunteering endeavors with past employers for charitable organizations.
- Member of a weekly men's group involved in fellowship and personal growth.
Languages
French
Native/ Bilingual
German
Elementary
Accomplishments
- Greatest year to year reduction in employee turnover for the Arby's franchise I worked for.
- Recognition given to my superiors by a client store that I serviced for my outstanding customer service given to one of their secret shoppers.
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Paid time offCareer advancementCompany Culture401k matchHealthcare benefitsTimeline
Field Sales Representative
United Natural Foods, UNFI
01.2010 - 09.2024
Assembly Line Production Worker
Ford Motor Company
07.2002 - 03.2007
Department Manager
Home Depot, USA
07.1997 - 06.2002
Restaurant Manager
Arby's Roast Beef
07.1990 - 03.1995
NCOIC of Dental Radiology
United States Air Force, USAF
10.1982 - 10.1986
Bachelor of Science - Business Administration And Management
University of Central Missouri
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