EDUWIN SANCHEZ
Roselle,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Sales professional prepared for role in field sales. Known for achieving sales targets and building lasting client relationships. Reliable team player with focus on collaboration and adaptability. Skilled in negotiation and customer engagement, valued for commitment to results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Field Sales Representative
Comcast
08.2023 - Current
- Increased sales revenue by developing and maintaining strong relationships with clients in any assigned territory.
- Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
Collections Specialist
Tenement IT INC
08.2021 - 07.2023
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Parts Manager
Equipment Repair Center
03.2021 - 06.2021
- At Equipment Repair Center my role is to locate and find parts for service technicians on construction equipment
- I also have to drive for long periods of time throughout the day to pick up and deliver parts to the technicians at times
- A maintenance company for construction equipment
- I have to speak to clients and schedule when to fix machines and which technician is best suitable for any particular job
- I have to be able to understand the customer when any part of the equipment is messing up and tell the technicians what is going on in a way everyone can understand.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, repair shops, and service departments for use in construction equipment.
Warehouse Worker
Amazon Warehouse
10.2020 - 03.2021
- At Amazon my position was an picker
- I had to pick items and sort them from a bin with over 200 items at a time
- I had to do this for about two hours straight nonstop and without fail
- I had to successfully pick the items in under 10 seconds to make sure the items were getting to the packing department to ship to the customer in a timely manner.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
Manager
T-Mobile
08.2013 - 09.2020
- Worked every position, from sales rep, assistant manager and finally manager.
- Role was to help drive sales for the business and manage the employees
- Learned how to lead and manage a storefront.
- Learned how to deal with goal incentives and how to manage any problems that were brought to my attention
- Served as Assistant Manager for year and years
- Trained new associates on company processes and procedures
- Team leader
- Oversaw day to day store operations
- Opened and closed store
- Counted cash drawers and coordinated change orders for employees
- Answered questions from customers over the phone, email, and in person
- Managed store inventory
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Education
High -
Abraham Clark High School
Roselle, NJ06.2011
Skills
- Manager Experience
- POS
- Sales
- Cash Handling
- Inventory Control
- Merchandising
- Management
- Training & development
- Customer service
- Retail Management
- Store Management Experience
- Sales Management
- Supervising Experience
- Technical support
- Languages
- Sales presentations
- Business development
- Product training
- Territory management
- Sales reporting
- Service accounts
- Cold calling
Certification
Technical Support Fundamentals by Google
Languages
Spanish
Native or Bilingual
Timeline
Field Sales Representative
Comcast
08.2023 - Current
Collections Specialist
Tenement IT INC
08.2021 - 07.2023
Parts Manager
Equipment Repair Center
03.2021 - 06.2021
Warehouse Worker
Amazon Warehouse
10.2020 - 03.2021
Manager
T-Mobile
08.2013 - 09.2020
High -
Abraham Clark High School
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