Neha Benny
Davidson,NC
Summary
My life-long passion for education has given me an affinity for institutions that make learning exciting. Given my background, I understand the importance of instilling a love of learning from a young age. I have years of experience maintaining a comfortable and engaging environment for customers that ensures loyalty and satisfaction. My job experience has helped me gain skills in building one-on-one relationships with customers and team members.
Overview
5
5
years of professional experience
Work History
Senior Lead
Old Navy
12.2021 - Current
- Building customer loyalty by anticipating needs, solving conflicts, and providing product feedback
- Resolving customer issues and deescalating tense situations
- Opening new products and placing them at locations that ensure optimal visuals and sales
- Maintaining the sales floor by taking inventory, replacing out-of-stock items, and cleaning
- Managing customer traffic in the fitting room and at the register to allow efficient and satisfactory customer service
- Training new employees to build comfortability and readiness
- Modifying department visuals to manage new flow and sales objectives
Writing Tutor Internship
University Of North Carolina Charlotte
08.2023 - 12.2023
- Attended lessons to gain teaching skills and a broader understanding of linguistic diversity
- Communicated with the tutee about their expectations for the session and their needs, and tailoring the session towards the opening discussion
- Developed interpersonal skills such as listening, trust-building, confidence-boosting, and engaging in challenging conversations
- Kept detailed records of each client's session to inform the client and other tutors about specifics of the session
- Assisted clients at various stages of the writing process such as researching, drafting, drafting, and revising
Tutor
Kumon Math And Reading Center
06.2019 - 03.2021
- Worked one-on-one with students ages 3-13 to guide self-learning skills
- Built relationships with parents and other tutors to communicate students' progress and create the most effective learning strategies
- Graded students' work and communicated feedback to accurately gauge comprehension and immersion in targeted lessons
- Helped organize and work award ceremonies and parties for students and families
Education
History, Museum Studies
University of North Carolina At Charlotte
Charlotte, NC2026
Skills
- Customer service
- Communication
- Organization
- Loyalty Building
- Interpersonal and Social Skills
- Documentation And Reporting
Timeline
Writing Tutor Internship
University Of North Carolina Charlotte
08.2023 - 12.2023
Senior Lead
Old Navy
12.2021 - Current
Tutor
Kumon Math And Reading Center
06.2019 - 03.2021
History, Museum Studies
University of North Carolina At Charlotte
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