Neha Chaudhary
Kitchener,ON
Summary
Committed client-facing specialist in the healthcare (NPO) sector with expertise in Agile methodology. Demonstrated success in directing and overseeing programs nationwide in the USA. Proficient in managing the entire lifecycle of launching new services, from conceptualization to successful implementation. Integral in establishing and advancing organizations from their inception, utilizing accumulated experience and skills. Recognized for enhancing team performance, fostering customer loyalty, and nurturing valuable relationships with both internal and external partners
Overview
3
3
years of professional experience
1
1
Certification
Work History
Project Analyst
HCL Canada
Mississauga, ON
03.2021 - 01.2024
- Led the gathering of high-level project requirements and facilitated feature slicing and grooming sessions with product owners and the scrum master, resulting in a notable 10% improvement in on-time project delivery.
- Conducted a comprehensive analysis of project requirements, meticulously identified 15 potential risks and dependencies, and subsequently implemented proactive mitigation strategies.
- Proficiently engaged in Agile processes, encompassing the creation of user stories, prioritization of product backlogs, and active participation in scrum planning meetings.
- Maintained regular and effective communication with clients, technical managers, and system administrators to ensure the successful delivery of products and services.
- Elevated project quality by recommending innovative approaches, processes, and tools. Scrutinized work products and diligently addressed escalations and issues with clients and onsite managers.
- Played a pivotal role in various triage calls with clients, explaining the business functionality flow in relation to technical requirements.
- Provided valuable support to developers, testers, and client managers in understanding the anticipated versus actual behavior of integration points.
- Conducted a thorough feasibility study and impact analysis to ensure project success.
- Managed data mapping to guarantee effective integration and functionality.
- Demonstrated a profound understanding of the application's business logic, functionalities, and requirements. Collaborated seamlessly with stakeholders to ensure stringent adherence to requirements.
- Actively directed continuous improvement initiatives, proposing process enhancements, and championing operational excellence.
- Successfully managed and executed 15-20 concurrent projects with budgets over $100,000 showcasing exceptional multitasking and project management abilities single handedly within multiple ministries.
Education
Post-graduate Diploma - Information Technology
Conestoga College
KitchenerBachelors of Technology - Computer Science And Engineering
Punjab Technical University
IndiaAccomplishments
- Received prestigious Client Appreciation Award for exceptional contributions and outstanding service. Acknowledged by clients for consistently exceeding expectations and delivering high-quality results. This recognition reflects a commitment to fostering positive client relationships and a dedication to providing exceptional service, resulting in increased client satisfaction and trust.
Skills
- Microsoft Office(Excel, Visio, sharepoint , etc)
- MS Project
- ServiceNow
- Jira
- Google calendar, Google docs, MS teams, MS Outlook
- Experience with Agile Methodologies
- Smartsheet, Google drive, Microsoft Onedrive
- Problem-solving
- Interpersonal Skills
- Time-management
- Organizational
Certification
- Cisco Certified Network Associate (CCNA)
- Information Technology Infrastructure Library (ITILV4)
References
References available upon request.
Timeline
Project Analyst
HCL Canada
03.2021 - 01.2024
Post-graduate Diploma - Information Technology
Conestoga College
Bachelors of Technology - Computer Science And Engineering
Punjab Technical University
- Cisco Certified Network Associate (CCNA)
- Information Technology Infrastructure Library (ITILV4)
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