Neha Deshwal
Gurgaon,Haryana
Summary
Logical Customer Care Executive bringing 1 years of experience consistently enhancing customer satisfaction. Aims to enhance customer satisfaction and loyalty through effective support and problem-solving. Extensive background in resolving customer queries and ensuring satisfaction through effective communication and problem-solving. Known for efficient team collaboration and adaptability to changing needs. Proficient in conflict resolution and CRM software.
Overview
1
1
year of professional experience
Work History
Customer Care Executive
HDFC Bank
01.2024 - Current
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Processed customer transactions promptly, minimizing wait times.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Handled various accounting transactions.
- Generated monthly reports on customer activity and customer feedback.
Education
Post graduate - Human Resource and Finance
SITM College
01.2023
Graduate -
Govt. Girls College
01.2020
Senior secondary -
PGM Rewari School
01.2017
High school -
PKRM Rewari School
01.2015
Skills
- Email Communications
- Problem solving skills
- Teamwork
- Customer response
- Data entry
- Complaint handling
- Customer support
- Documentation and reporting
- Payment processing
- CRM software proficiency
- Time management
- Computer skills
- Verbal and written communication
Personal Information
Date of Birth: 02/01/2000
Marital Status: Married
Hobbies: Listening Music, Watching Infotainment Episode
Nationality: Indian
Personality
- Leadership skills.
- Ability to work in team as well as individual.
- Unmatchable communication skills in written and verbal both.
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Customer Care Executive
HDFC Bank
01.2024 - Current
Graduate -
Govt. Girls College
Senior secondary -
PGM Rewari School
High school -
PKRM Rewari School
Post graduate - Human Resource and Finance
SITM College
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