Neha Garg
Houston,TX
Summary
Highly skilled Salesforce Administrator and Developer with over 5 years of experience in spearheading successful Salesforce implementations and optimizations. Proficient in all facets of the software development life cycle (SDLC), from requirements gathering and analysis to deployment and ongoing support. Known for driving business success through strategic customization, integration, and maintenance of Salesforce CRM solutions. Skilled in administration, automation, and production support, with proven expertise in customized reporting, permissions management, and third-party integrations. Recognized for identifying solutions that streamline workflows and improve user engagement. Proficient in Salesforce Flow Builder, Process Automation, and advanced data visualization techniques.
Overview
5
5
years of professional experience
3
3
Certificate
Work History
Salesforce Admin/Developer
Forescout Technologies
04.2023 - Current
- Proficient in user management, including access control, profiles, and permission sets
- Skilled in troubleshooting issues, ensuring smooth production operations, and providing timely support to end-users
- Primary responsibilities include monitoring the support queue, assigning tickets to appropriate teams or handling them directly
- Implemented a Salesforce case survey for closed cases, enabling real-time CSAT tracking and capturing valuable customer insights
- Designed and deployed customized reports for department-wide review of CSAT survey results
- Extensive experience in using Flow Builder, Process Builder, and validation rules to automate business processes, reduce manual work, and improve data accuracy
- Led integration with D&B Connect, enabling seamless data updates and improved lead scoring while adapting to changing requirements
- Conducted audits and modified Profiles and Permission Sets to restrict access to sensitive components, including Flows, Workflows, and Apex, strengthening data security and compliance
- Configured Email Alerts for lead and deal registration rejections, ensuring timely notifications to regional managers and partner contacts with customized templates
- Expertise in creating and customizing reports and dashboards to provide insights for sales, customer service, and executive teams
- Skilled in data maintenance, import/export, and managing data integrity
Salesforce Admin/Developer
FHCann Associates
08.2021 - 03.2023
- Acted as the primary point of contact for Salesforce support, addressing user inquiries, issues, and enhancement requests
- Customized Salesforce applications to automate business processes, including workflow rules, approval processes, and validation rules
- Implemented comprehensive data governance strategies to maintain data integrity and compliance with regulatory standards
- Designed and developed custom reports, dashboards, and analytics to provide actionable insights and drive informed decision-making
- Led successful data migration projects, collaborating with cross-functional teams to ensure smooth transition and minimal disruption
Salesforce Admin/Developer
Fitch Rating
02.2018 - 07.2021
- Led Salesforce customization efforts, designing and implementing solutions to meet the unique needs of the organization and drive operational efficiency
- Implemented data quality best practices, including data validation rules, duplicate management, and data enrichment strategies
- Developed and deployed Apex triggers, Visualforce pages, and Lightning components to extend Salesforce functionality and support complex business processes
- Managed end-to-end data migration projects, ensuring accurate and timely transfer of data from legacy systems to Salesforce
- Provided comprehensive user training and support, empowering teams to leverage Salesforce effectively and drive business growth
Salesforce Administrator
Hitachi, India
07.2013 - 12.2014
- Collaborated with cross-functional teams to gather business requirements and design customized Salesforce solutions
- Developed and implemented Salesforce enhancements, including custom objects, fields, and page layouts, to meet specific business needs
- Executed data migration projects, mapping data from legacy systems to Salesforce objects and ensuring data integrity throughout the process
- Provided user training and support, enabling teams to maximize their use of Salesforce and drive organizational success
Education
Bachelor of Science - Accounting And Finance
DAVV University
India04-2004
Skills
- Salesforce
- Standard Objects
- Flow & Approvals
- Apex
- Visualforce Pages
- Data Loader
- Migration
- Reports
- Dashboards
- Forcecom IDE
- SOQL
- Validation Rules
- Integration
- Configuration
- Problem Solving Skills
- Troubleshooting
- Communication
- Attention to Detail
- Change Management
- Salesforce Administration
- User management
- Profile and permission set assignment
- Access control
- Automation
- Flow Builder
- Process Builder
- Email Alerts
- Approval Process
- Case management
- Data Management
- Custom Objects
- Campaign Management
- SOSL
- Integrations
- Oracle
- DocuSign
- Gainsight
- D&B connect
- Clari Co-pilot
- Chili Piper
- Ring lead
- Compliance & Security
- Permission set audits
- Access management
Certification
- Salesforce Certified Administrator
- Salesforce Platform Developer I
- Salesforce AI Associate
Timeline
Salesforce Admin/Developer
Forescout Technologies
04.2023 - Current
Salesforce Admin/Developer
FHCann Associates
08.2021 - 03.2023
Salesforce Admin/Developer
Fitch Rating
02.2018 - 07.2021
Salesforce Administrator
Hitachi, India
07.2013 - 12.2014
- Salesforce Certified Administrator
- Salesforce Platform Developer I
- Salesforce AI Associate
Bachelor of Science - Accounting And Finance
DAVV University
References
Available upon request.
Profiles
www.linkedin.com/in/neha-garg-aa452a41/, https://www.salesforce.com/trailblazer/nehagoyal0903
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