NEHAL LAPASIYA
Clifton,NJ
Summary
Dedicated Airline Customer Service Agent and Load Control Officer with experience in passenger handling, aircraft weight & balance calculations, and flight operations coordination. Skilled in computerized load control systems (CLC), FAA compliance, and delivering exceptional customer service in fast-paced airport environments. Proven ability to coordinate with ground crews and airline teams to ensure safe, efficient, and on-time operations. Successfully completed the Emirates Service Standards & Systems (ESSS) Trainer Approval Programme, demonstrating expertise in airline service excellence and operational standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Agent / Load Control Officer
Hallmark Aviation Services For Emirates Airlines
Newark, NJ
10.2022 - Current
- Provide exceptional customer service and technical support during passenger check-in and boarding operations.
- Manage computerized load control systems (CLC) to calculate aircraft weight and balance, ensuring operational safety.
- Communicate flight updates and coordinate with airline representatives, ground crews, and passengers.
- Monitor discrepancies, report irregularities, and maintain compliance with FAA and airline regulations.
- Respond to customer requests for products, services, and company information.
Creative Technology Intern
Adventures In Reality
Long Island City, NY
12.2025 - 01.2026
- Researched and used free online animation, AI, and audio tools to support development of a featured character.
- Assisted in writing a short storyline and script for a 90-second social media video.
- Contributed to character coloring and basic animation using web-based tools.
- Helped prepare and promote animated content for platforms such as TikTok, Instagram, and YouTube.
Education
Internetwork Engineering Certificate - Computer And Information Sciences
PC AGE Career Institute
Clifton, NJ11-2025
Bachelor of Science - Information Technology
Shivaji University
Kolhapur India04-2021
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Network Administration
- Operating Systems
- Network Services
- Security
- Cloud Platforms
Accomplishments
Emirates Learning & Talent Trainer: Emirates Service Standards & Systems (ESSS).
Certification
Maharashtra state Certificate in Information Technology – 2015
Languages
Hindi
Native or Bilingual
English
Professional Working
Gujarati
Native or Bilingual
Marathi
Full Professional
Timeline
Creative Technology Intern
Adventures In Reality
12.2025 - 01.2026
Customer Service Agent / Load Control Officer
Hallmark Aviation Services For Emirates Airlines
10.2022 - Current
Internetwork Engineering Certificate - Computer And Information Sciences
PC AGE Career Institute
Bachelor of Science - Information Technology
Shivaji University