Nehemah R. Mumford
Brooklyn,USA
Summary
Detail-oriented and self-sufficient professional with strong organizational skills and excellent interpersonal communication. Demonstrated ability to make effective decisions and solve problems under pressure, while managing time efficiently. Solid background in bookkeeping and exceptional mathematical skills, providing a comprehensive understanding of financial processes. Highly skilled in technical support, troubleshooting complex issues, and collaborating with teams in dynamic environments. Known for reliability, results-driven approach, and consistently exceeding performance targets.
Overview
17
17
years of professional experience
Work History
Technical Support Representative
Teleperformance
03.2022 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Payroll Manager / Human Resources Administrator
Concrete Pipe & Precast
02.2019 - 03.2022
- Assist and support tech and professionals in handling paperwork and payroll
- Coordinate company site functions when necessary as needed by the Facility Manager
- Reconciles purchase orders
- Input and processes receivables/invoices to payables and preparing monthly accruals
- Calculated and posted receipts to appropriate general ledger accounts and verify details of transactions, such as funds received and total account balances
- Preparing and amending where necessary HR documents, i.e
- Employment contracts and recruitment guides
- Reviewing and renewing company policies and legal compliance
- Communicating with external partners
- Being the first point of contact for employees on any HR related queries
- Assisting with payroll by providing the department with relevant employee information, i.e
- Holiday and sick days taken
- Generated monthly, quarterly or annual financial statements and reports detailing paid and unpaid invoices and other accounts receivable activity
- Maintains on-site personnel files and also pre interviewing with keeping all hiring documents, orientation training, safety training, job descriptions, job performance reviews, production personnel compensation records
Payroll Manager / Accounts Receivable
J. V. Gill Contractors
05.2014 - 02.2019
- Assisted and support tech and professionals in handling paperwork and payroll
- Prepared, organized and handled Accounts payable and Receivable
- Established and maintained confidential payroll, bookkeeping and taxes
- Sorted and prepared paycheck and W2 distribution
- Prepared and remitted source deductions and payroll tax
- Received and verified invoices and requisitions for goods and services
- Accurately performed entry-level bookkeeping and accounting tasks
- Participated in scheduled accounting cycles and adhered to associated deadlines (e.g
- Month-end, year-end, etc.)
- Prepared customer statements, bills and invoices, and reconcile expenses to the general ledger
- Prepared monthly receivable statements
- Compiled and sorted documents, prepare and post invoices and credit and debit memos
- Made copies of all checks, complete deposit slips and make bank deposits
- Resolved invalid or unauthorized deductions by following pending deductions procedures
- Resolved collections by examining customer payment plans, payment history, credit line, coordinating contact with collections department
- Summarized receivables by maintaining invoice accounts, coordinating monthly transfer to accounts receivable account, verifying totals; preparing reports
Credit Manager/ Loan Processor
Freedom Mortgage Corporation
01.2012 - 01.2014
- Performed initial appraisal of potential borrowers by thoroughly examining their applications
- Assessed the credit standings of applicants through background research
- Interviewed applicants to evaluate their eligibility for loan or mortgage
- Concluded on all applicable financial and non-financial criteria and develop loan repayment plans
- Followed up with clients to clarify important points
- Gave the “green light” to eligible candidates and report decisions with sound arguments
- Finalized loan contracts and keep clients informed in rules and obligations
- Remained up to speed regarding lending and other financial services
- Created and renew records
- Identified customer needs, explored all options and suggest different types of loans
- Cultivated trustworthy referral networks, suggest alternate channels and cross-sell products and services
- Forged trust relationships and enhance customer dedication
- Worked within established regulations and always adhered to law requirements
- Helped customers with questions/concerns on their account
- Approved order ticket releases for credit accounts on restriction
- Sent out lien notices/certified letters
- Signed-off on commercial and residential lien waivers
- Notified/resolved uncollected COD’s and processes/resolves NSF checks
- Processed payments for open customer accounts
- Obtained information and credit references for people or institutions applying for credit
- Prepared credit reports so that applications can be accurately assessed
- Contacted customers regarding delinquent payments and prepare reports reflecting status of credit and collection activity
Customer Care Representative
Sprint
01.2008 - 01.2010
- Customer retention working with high-risk customers by performing all aspects of customer service, including answering busy phone system, advising customers of special promotions, and providing detailed information for various products
- Worked extensively with the customer to resolve billing problems, account activation, and technical issues in an effort to retain our customers’ service and relationship with Sprint
- Met sales goals and maintain high customer service scores
Education
Associate’s Degree - Behavioral Science
Thomas Nelson Comm College
08.2009
Advanced Studies Diploma -
Denbigh High School
06.2000
Skills
- Microsoft Office
- 10-key business calculator
- PeopleSoft
- Filing
- Excellent Organizational Skills
- Strong Customer Relations Skills
- Data Entry
- Technical Troubleshooting
- Product Troubleshooting
- Data Recovery
Timeline
Technical Support Representative
Teleperformance
03.2022 - Current
Payroll Manager / Human Resources Administrator
Concrete Pipe & Precast
02.2019 - 03.2022
Payroll Manager / Accounts Receivable
J. V. Gill Contractors
05.2014 - 02.2019
Credit Manager/ Loan Processor
Freedom Mortgage Corporation
01.2012 - 01.2014
Customer Care Representative
Sprint
01.2008 - 01.2010
Advanced Studies Diploma -
Denbigh High School
Associate’s Degree - Behavioral Science
Thomas Nelson Comm College
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