Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nehemiah Pagan

Smryna,GA

Summary

Proven track record in enhancing restaurant efficiency and customer satisfaction, notably at Rays on The River. Excelled in attention to detail and customer service, coupled with exceptional problem-solving and communication skills. Achieved significant improvements in safety and order processing times, demonstrating a strong ability to multitask and prioritize in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Warehouse Worker

Fedex Express
07.2024 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 100 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined shipping procedures.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.

Package Handler

Fedex Ground
04.2023 - 06.2024

Loaded, unloaded, and moved material to and from storage and production areas.

Consistently lifted materials weighing as much as 100 pounds.

Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.

Reduced order processing times with streamlined shipping procedures.

Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.

Enhanced warehouse efficiency by implementing effective inventory management and organization systems.

Restaurant Assistant

Rays On The River
11.2022 - 02.2023
  • Resolved customer complaints professionally, turning potentially negative experiences into positive ones that encouraged return visits.
  • Increased sales by regularly promoting specials and upselling menu items to guests.
  • Ensured smooth restaurant functions with effective team communication and coordination among staff members.
  • Maintained high standards of cleanliness, consistently passing health inspections with top scores.

Event Specialist

Main Event
11.2021 - 11.2022
  • Demonstrated cooperation with event guests in order to assure all activities run efficiently
  • Practiced customer service
  • Handled food and drinks with event guests
  • Practiced food safety
  • Ability to communicate throughout the event with direct contact about the itinerary
  • Handled running booked events entirely, making sure contact gets all that they paid for with a satisfactory experience
  • Executed any sudden adjustments to events in order ensure event runs efficiently
  • Managed time efficiently throughout each and event planned event
  • Assuring all clients needs are met and is satisfied with said service

Crew Member

Krispy Kreme
11.2020 - 11.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Education

Campbell High
Smryna, GA

Skills

  • Clear Communication
  • Attention to Detail
  • Problem-Solving
  • Material Handling
  • Warehouse Operations
  • Inventory Management
  • Basic Mathematics
  • Safety Protocols
  • Safety Training
  • Health and Safety Regulations
  • Microsoft Excel
  • Microsoft Outlook
  • Willing to Learn
  • Critical Thinking
  • Data Entry
  • Customer Service
  • Detail-oriented
  • Active listener
  • Client-first always!
  • Multitasker
  • Planning
  • Great Time Management
  • Patience
  • Tech Savvy

Timeline

Warehouse Worker

Fedex Express
07.2024 - Current

Package Handler

Fedex Ground
04.2023 - 06.2024

Restaurant Assistant

Rays On The River
11.2022 - 02.2023

Event Specialist

Main Event
11.2021 - 11.2022

Crew Member

Krispy Kreme
11.2020 - 11.2021

Campbell High
Nehemiah Pagan