NEHEMIE JEAN-BAPTISTE
Lakeland,FL
Summary
Experienced with child welfare case management, focusing on providing comprehensive support to children and families. Utilizes crisis intervention strategies and effective communication to ensure well-being of clients. Strong understanding of case management processes, including assessment, planning, and coordination.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Child Welfare Case Manager
Gulf Coast Jewish Family & Community Services
Tampa, FL
10.2023 - Current
- Developed and implemented individualized service plans for children and families in crisis.
- Coordinated multidisciplinary team meetings to assess case progress and ensure comprehensive support.
- Conducted home visits to evaluate family dynamics and identify needs for intervention.
- Monitored compliance with state regulations and agency policies throughout case management process.
- Advocated for children's rights during court proceedings, ensuring their voices were heard in legal matters.
- Collaborated with community resources to connect families with essential services and support systems.
- Strengthened community support networks by connecting families to appropriate resources and services.
- Completed regular visitations to check on children, families and home environments.
Subject Matter Expert
Progressive
Tampa, FL
07.2020 - 10.2023
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Managed client relations training to encourage high prospect-to-client conversion ratios and frequent referrals from past clients.
- Identified key performance indicators and guided team members on refining procedures to improve outcomes.
- Wrote reports outlining results to facilitate management decision making.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Served as liaison between certain departments to implement new improvement plans and changes.
Intern
Julianne M. Holt, Hillsborough Public Defender - Forensic Behavior Health Intervention Unit
Tampa, FL
05.2023 - 07.2023
- Familiarity with diagnostic assessment tools and interviewing techniques.
- Attention to detail and ability to maintain confidentiality.
- Shadowed and assisted with interviews at the Hillsborough County Jail.
- Filed physical and digital copies of important documents to maintain accurate and consistent records.
- Inputted key metrics on spreadsheets to maintain updated information with Baker Act clients.
- Handled phone calls interviews and responded to emails on behalf of staff, keeping senior members free to focus on larger issues.
- Initiated and developed a comprehensive mitigation memo as part of the internship program.
- Conducted extensive research and analysis on the client's background, psychological history, and socio-environmental factors to identify mitigating circumstances.
Patient Care Coordinator
Teletech at Home
Daytona Beach, FL
10.2019 - 02.2020
- Identified needs of customers promptly and efficiently.
- Compiled and verified data to resolve issues and streamline efficiency.
- Communicated with patients to ensure quality of care and develop care plans.
- Improved patient outcomes through value-added services.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Explained policies, procedures and services to patients.
- Updated patient and insurance data and input changes into company computer system.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Verified that patients had proper insurance coverage prior to procedures.
Education
Bachelor of Arts - Psychology
University of South Florida
Tampa, FL08.2023
High School Diploma - undefined
Plantation High School
Plantation, FL05.2017
Skills
- Client case management
- Prioritization and scheduling
- Strategic issue analysis
- Collaborative teamwork
- Proficient in managing multiple tasks
- Fluent in two languages
- Experience with Microsoft applications
- Strong written communication
- Technical report writing
- Diversity awareness
- Proficient in organization
Certification
- Certified Child Welfare Case Manager - October 2024
Timeline
Child Welfare Case Manager
Gulf Coast Jewish Family & Community Services
10.2023 - Current
Intern
Julianne M. Holt, Hillsborough Public Defender - Forensic Behavior Health Intervention Unit
05.2023 - 07.2023
Subject Matter Expert
Progressive
07.2020 - 10.2023
Patient Care Coordinator
Teletech at Home
10.2019 - 02.2020
High School Diploma - undefined
Plantation High School
Bachelor of Arts - Psychology
University of South Florida